Item: Zoom
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Zoom for all client facing demonstrations/meetings. Ever since COVID struck the world, there was a huge need for video conference calls, and Zoom meets and exceeds that need. I am able to make it personal by showing my face, demonstrate the product just like I would if I was in person with the client, and record the meeting to send to the client post meeting or review it at a later date.

Pros and Cons

Demonstrations/screen sharing
Recordings
Showing my face
Clarity of my voice and other voices

Advanced settings are done through the website, I wish there was a way to edit advanced settings while im in a meeting on the app.
Wish I could see more faces all on one screen - I can see 25, but would be nice to view more since I have a big monitor.
When I am not using a second monitor (only using my laptop), I wish the speaker would be the headshot at the top if there are multiple people in a meeting. If John talks and he is at the top, but Kim begins talking, you need to scroll down to find Kim's face to view her speaking.

Most Important Features

Screen share
Video share
Voice share

Return on Investment

All sales calls are done via Zoom, so ROI is pretty large.
No more long days of traveling.
No more of just a voice on a phone, you can put a face to a name and voice.

Alternatives Considered

Google Meet and GoTo Meeting

Honestly not sure why someone would choose one over the other. I was told by my company that all client meetings need to be done on Zoom. They said internal can be conducted on Google Meet. All 3 applications are extremely similar.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

Likelihood to Recommend

Zoom is well suited for customer facing calls and / or internal meetings / calls. I typically use Google Meet for quick one on one internal calls just because people logging into the meeting can quickly load into the meeting instead of it redirecting you to a separate application. Not necessary to use a different application - Zoom is perfectly fine, but it is just my preference.

Using Zoom for Client Facing and Internal Team Meetings

Software Version

Modules Used

Overall Satisfaction with Zoom