Zoom Phone System - Not as advertised
January 20, 2023

Zoom Phone System - Not as advertised

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone

Overall Satisfaction with Zoom

Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.

Pros

  • Selling a Phone System
  • Mediocre Setup portal
  • Easy add-on tool

Cons

  • recording of call cost money
  • Need to purchase one number per user, which cost money, if not they cannot call out
  • Lack of compatibility with Voip phones
  • Easy portal to add users
  • Common voip features
  • Fax is steady
  • Lack of flexible features
  • Support is basically "watch the video"
  • Hard to understand features even with video
No competition, Zoom is well below standards in functionality and much more expensive. Also, it requires a contract where the others is pay as you go on a monthly basis. The phone conversation is clear. No problem with connectivity. The international feature is still about 30% more expensive than other voip system.

Do you think Zoom Workplace delivers good value for the price?

No

Are you happy with Zoom Workplace's feature set?

No

Did Zoom Workplace live up to sales and marketing promises?

No

Did implementation of Zoom Workplace go as expected?

No

Would you buy Zoom Workplace again?

No

Not for corporations only fair for personal use. If used for business it will be costly depending on the amount of users that need to call out

Zoom Workplace Feature Ratings

Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
Directory of employee names
5
Answering rules
3
Call recording
1
Call park
2
Call screening
2
Message alerts
1
Business SMS/External Messaging
1
Voicemail Transcription
Not Rated
Mobile app for iOS
1
Mobile app for Android
4
High quality audio
2
High quality video
1
Calendar integration
1
Meeting initiation
2
Record meetings / events
2
Live chat
Not Rated
User authentication
1
Participant roles & permissions
1
Centralized communications management
1
Team messaging
1
Team document sharing
1
Call and meeting analytics
3

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