The Go-To Video Conferencing Tool for Remote Communication and Collaboration
February 14, 2023

The Go-To Video Conferencing Tool for Remote Communication and Collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

I used Zoom for video conferencing that was used for variety of purposes in my organisation such as remote team collaboration, virtual meeting, webinar, and online training. Zoom addresses the business problem of facilitating remote communication and collaboration, particularly in my organisation with distributed teams with remote workers. The scope of use case for Zoom can vary depending on the organisation's needs, from small meeting to large webinars or virtual events.
  • Video and audio quality
  • Integration with other tools
  • Screen recording and virtual whiteboard
  • Security and privacy concerns
  • User interface
  • Customization options
  • Higher quality of video and audio
  • Screen sharing
  • Zoom in meeting chat
  • As an AI language model, I don't have a business to measure the impact of Zoom. However, based on reports from businesses and organizations that have used Zoom, here are some potential positive and negative impacts on ROI:
  • Positive impacts:
  • Reduced travel costs for in-person meetings and events
  • Increased efficiency and productivity due to the ability to collaborate and communicate in real-time with remote teams
  • Enhanced customer engagement through the ability to offer virtual events and webinars
  • Negative impacts:
  • Additional expenses for upgrading technology or purchasing additional licenses for premium features
  • Possible reduction in personal connections and team bonding due to a lack of in-person communication and collaboration
  • Security breaches and privacy concerns can lead to negative impacts on reputation and customer trust.
Zoom is a versatile and reliable video conferencing platform that has become a go-to tool for remote communication and collaboration. Zoom is a popular video conferencing platform that offers a wide range of features including screen sharing, virtual backgrounds, and recording capabilities. It is known for its ease of use, reliability, and high-quality video and audio.

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Zoom is well-suited for remote teams who need to collaborate on projects and communicate in real-time.
Zoom is a great option for virtual meetings, particularly those with a large number of participants or those with participants in different time zones.

For meetings that deal with highly sensitive information, other tools may be more appropriate to ensure greater security and confidentiality.

In areas with poor internet connectivity, Zoom may not perform well and can lead to connectivity issues or poor audio and video quality.

Zoom Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
7
Answering rules
7
Call recording
8
Call park
7
Call screening
8
Message alerts
8
Business SMS/External Messaging
7
Voicemail Transcription
8
Mobile app for iOS
8
Mobile app for Android
10
High quality audio
7
High quality video
7
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Desktop sharing
8
Live chat
8
User authentication
8
Participant roles & permissions
7
Centralized communications management
9
Team messaging
8
Team document sharing
9
Call and meeting analytics
9