The go-to solution for data security assurance in communications
April 08, 2024

The go-to solution for data security assurance in communications

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Meetings & Chat
  • Zoom Whiteboard

Overall Satisfaction with Zoom

We use Zoom almost exclusively for meetings. With the meetings we also use recordings, cloud storage and the AI companion that transcribes meetings and allows live chat interactions with the AI to ask questions during the meeting.
  • Wide range of customizable account settings, both for the whole company and at the individual level
  • Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
  • Quick and simple recording option with clear warning for all participants
  • The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
  • The settings are poorly organized, hard to find and understand, especially being so varied
  • The application often consumes a lot of machine resources, which causes performance issues
Zoom offers more control over settings and has an easier interface for admin-level data management. You can access all settings, accounts, and recordings, in one place.

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

For quick, one-off meetings I'm more comfortable with a browser application with easily accessible instant link that's easy to join

Zoom Feature Ratings

Directory of employee names
9
Call recording
9
Mobile app for iOS
10
Mobile app for Android
10
Calendar integration
7
Meeting initiation
7
Record meetings / events
9
Desktop sharing
10
Live chat
10
User authentication
10