Great Features and Easy Setup!
June 03, 2024
Great Features and Easy Setup!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Team Chat
- Zoom Mail & Calendar
- Zoom Digital Signage
Overall Satisfaction with Zoom Workplace
We use Zoom Workplace for all incoming and outgoing calls (which there are alot of, as we have over 10,000 clients), as well as for Team Chats and Video Calling both internally and with our third party vendors and clients. We use the auto-receptionist and call queues functions, and it has been a great improvement over our previous phone system.
Pros
- Video Calls (1 on 1 and Group)
- Setup of Phone System - very easy to configure
- Integration of AI - using it for things that actually make sense
Cons
- Some settings can be difficult to locate, as there are many similarly titles categories
- Audio lag when using Remote or Virtual Desktops
- Detailed workflows that can be sent out to our internal staff regarding new features
- Cost Savings for Phone System
- Ease of Updates to Phone System (New hires, changes Numbers, etc.)
Meeting Summaries and AI Call Summaries have been a huge help to allow us to stay in the moment, and not focus as much on taking notes during calls and meetings
- Cisco Unified Communications Manager (Call Manager)
So much easier to use Zoom Workplace - Cisco was overkill for the size of our organization and needed too much specialized training and IT experience to manager
Do you think Zoom Workplace delivers good value for the price?
Yes
Are you happy with Zoom Workplace's feature set?
Yes
Did Zoom Workplace live up to sales and marketing promises?
Yes
Did implementation of Zoom Workplace go as expected?
Yes
Would you buy Zoom Workplace again?
Yes
Comments
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