Essential workplace software.
June 11, 2024

Essential workplace software.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

We use Zoom as a communication platform for some departments. We love how universal Zoom is with clients and how easy it is to set up.

Pros

  • Meetings
  • Chats
  • Scheduling

Cons

  • Sometimes updates can be inconvenient. When I need to get into a meeting, sometimes I can't without updating Zoom first.
  • A lot of clients prefer zoom.
  • It's easy to use internally and externally.
We don't use Zoom AI.
Zoom is great and more widely used than Google Meet. Sometimes, people have security concerns around using Google products, and Zoom has been the preference.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom is great for interviews, team meetings, webinars, and similar activities.

Zoom Workplace Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
7
Call screening
5
Message alerts
9
Business SMS/External Messaging
9
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
6
Calendar integration
10
Meeting initiation
10
Record meetings / events
7
Desktop sharing
9
Live chat
9
User authentication
9
Participant roles & permissions
10
Centralized communications management
7
Team messaging
8
Team document sharing
5
Call and meeting analytics
10

Comments

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