Zoom Workplace in the Workplace after Covid
June 12, 2024

Zoom Workplace in the Workplace after Covid

Bob Stabb | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

We use it for outside and inside meetings. Makes work from home possible. Zoom Workplace allows us the flexibility to choose where our participants meet. We have several remote offices so Zoom Workplace is a good product for our ongoing usages. We are moving to M365 but we plan to continue using Zoom Workplace.

Pros

  • Easy to join meeting
  • User friendly
  • Network friendly
  • Clear Video and Audio

Cons

  • Updates to client software is insane. Having to uninstall the previous version before installing the new version is so old school
  • Software does not auto update in a managed domain without considerable effort on the part of IT
  • Simpler Room Codes would be great
  • Work from home is possible and now encouraged
  • Might be too expensive to continue using after we move to M365
  • Needs more features like Teams has
Not changed anything. According to our users, It is not accurate enough. If the transcription accuracy improves this will make Zoom Workplace a better place to meet. The AI does help though, it is a great tool in addition to manually created notes and minutes. Please try to improve this aspect of Zoom Workplace.
Currently, Teams seems to be a better solution than Zoom Workplace IF you are part of M365. We are not an M365 shop so Zoom Workplace is an excellent alternative to a pricy Teams subscription. Zoom Workplace does what is needed at the moment. We are looking forward to new and great features that makes it rise above the rest.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

The updating of the product is an issue. Once that gets resolved, I would think this will be a really great product. Zoom is doing an ok job of staying abreast of new technologies so that is good, sometimes I think they could do more (the way Teams is always improving.) Bringing Chat back into Zoom Workplace will be good too.

Zoom Workplace Feature Ratings

5.0
Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
5
Call Management ()
Not Rated
7.0
Mobile app for iOS
7
Mobile app for Android
7
1.0
High quality audio
1
High quality video
1
6.7
Calendar integration
1
Meeting initiation
10
Record meetings / events
9
9.0
Desktop sharing
9
5.0
Live chat
5
2.5
User authentication
2
Participant roles & permissions
3
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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