Zoom Review.
December 10, 2024

Zoom Review.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Meetings & Chat
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

Most meetings and all conference rooms use Zoom software for video communications. It is our primary platform for video and audio meetings. Accounts are deployed to every user in the entire organization.

Pros

  • Video Meetings.
  • Conference Rooms.
  • Webinars

Cons

  • Notifications.
  • Chat (In the primary OS app) No more useless badges for new meetings please!
  • Improved collaboration.
  • Improved cross region communication.
It does not compare well to Slack's chat platform. However, it is significantly improved over Microsoft Teams for meetings and chat and slightly improved compared to Google Meet meetings.

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Most, if not all, video or audio communication use cases involve screen sharing and basic screen control for troubleshooting. However, this is less appropriate if an external vendor uses another platform.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
5
Answering rules
Not Rated
Call recording
5
Call park
Not Rated
Call screening
Not Rated
Message alerts
1
Business SMS/External Messaging
1
Voicemail Transcription
Not Rated
Mobile app for iOS
5
Mobile app for Android
Not Rated
High quality audio
9
High quality video
9
Calendar integration
6
Meeting initiation
6
Record meetings / events
8
Desktop sharing
8
Live chat
8
User authentication
6
Participant roles & permissions
8
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
7

Comments

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