Zoom Workplace went Boom (in a good way)
January 02, 2025

Zoom Workplace went Boom (in a good way)

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for inter office conferencing.
Helps with offsite training, meetings and support. Depending on the situation. We also use it in conjunction with the Neat bar. It also integrates nicely with Microsoft 365

Pros

  • Video conference
  • Quality is fantastic
  • Integrates with other apps already rolled out

Cons

  • Not so much Zoom Workplace but support is lacking in areas
  • Price while isn't overly bad, should be adjusted based on who is using it
  • I'd love to see more training videos or some sort of collaboration on showing how to use the product better.
  • Helped with insuring our trainings get done and staff can do things remotely.
  • team meetings no matter where we are
  • board meetings and any one can join/watch without having to be on site
  • made aspects easier for remote users who just don't have the means or the ways to be onsite.
Features are more roboust.
The price is comparable based on the features.
Integration has more options. SOme of the competitors just limit you to their software/products only.
usability is key. We have users who are not technology savy and they are able to login, join, record, etc. without having much of an issue.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Offices spread out over greater distances.
Places where an upgrade is needed and are tired of the other conferencing software.
If your budget allows it, using it along side 365 and Neat bar.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
7
Call recording
10
Call park
Not Rated
Call screening
8
Message alerts
8
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
9
High quality video
9
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

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