Zoom Review
February 03, 2025

Zoom Review

Mari Glaza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We use Zoom internally and externally for calls. Average attendance size of meetings is under 15 people. This product serves the purpose of keeping our remote first company connected to discuss topics across teams. We also use it for customer meetings and webinars. We often share our screen and display a slide deck as well.

Pros

  • Reactions allow things to be fun and engaging
  • The chat box functions well
  • Sharing screen capabilities

Cons

  • It could be a little more user friendly
  • Sometimes it the most intuitive in setting up meetings
  • The camera for google meets is nicer
  • Allowed increased collaboration
  • Better team building
  • More direct communication leading to increased business outcomes
I think that Zoom is a little less intuitive than google meets. I prefer it though because ore people have it so it feels like the industry standard to use Zoom for meetings. I would rely more on Zoom than on google meets as well because sending invites is easier and better integrated with my email system.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom is very well suited for scenarios in which you need to connect digitally with camera function for a meeting. We use it to connect for professional feedback, webinars, and team catchups. It is very useful in a professional setting but also is great for hosting fun events digitally as well.

Zoom Workplace Feature Ratings

7.7
Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
7.8
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
Not Rated
Business SMS/External Messaging
8
Voicemail Transcription
7
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated
7.5
High quality audio
8
High quality video
7
9.3
Calendar integration
8
Meeting initiation
10
Record meetings / events
10
8.0
Desktop sharing
8
6.0
Live chat
6
8.5
User authentication
7
Participant roles & permissions
10
9.8
Centralized communications management
10
Team messaging
9
Team document sharing
10
Call and meeting analytics
10

Comments

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