Zoom workplace review
May 07, 2025

Zoom workplace review

Daniel Ebi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Whiteboard
  • Zoom Team Chat
  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

I mostly use Zoom Workplace for virtual meetings, webinars, and team collaboration across departments. It helps me solve problems related to remote communication, scheduling, and hybrid work coordination. Our use includes daily meetings, client calls, training sessions, and document sharing. It also solves the problem of location barrier when it comes to working with my team members.

Pros

  • Reliable Video and Audio Quality
  • Breakout Rooms – which is great for training and workshops,
  • Calendar Integration & Scheduling
  • Screen sharing and presentation

Cons

  • Meeting Management for Large Events
  • Whiteboard & Collaboration Tools
  • File Sharing Limitations
  • Increased collaboration
  • Saved cost
  • Increased productivity
  • Also, scalability
I don't currently use Zoom AI Companion, but its features, such as summarizing meetings, capturing action items, and assisting with content creation, are designed to help users stay organized and efficient.
I feel, Zoom Workplace stands out for its superior video conferencing and meeting features, making it ideal for large meetings and webinars. While Slack and Teams excel in messaging and collaboration, Zoom is more user-friendly for video communication. It integrates well with other tools but isn't as robust for day-to-day chat as Slack or Teams. I selected Zoom for its high-quality meetings and simplicity in use.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I would say, Zoom Workplace is great for virtual meetings, webinars, and remote team communication, with strong video quality and scheduling tools. It struggles with advanced collaboration needs like detailed whiteboarding or large event management, and it's less effective for asynchronous communication or project tracking but in all, it's a nice tool.

Zoom Workplace Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
6
Answering rules
7
Call recording
7
Call screening
7
Message alerts
8
Business SMS/External Messaging
8
Voicemail Transcription
6
Mobile app for iOS
8
Mobile app for Android
9
High quality audio
9
High quality video
7
Calendar integration
10
Meeting initiation
8
Record meetings / events
8
Desktop sharing
8
Live chat
9
User authentication
7
Participant roles & permissions
8
Centralized communications management
7
Team messaging
6
Team document sharing
9
Call and meeting analytics
7

Comments

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