A Brand Leader for a Reason but Not Without Areas for Improvement
July 12, 2025

A Brand Leader for a Reason but Not Without Areas for Improvement

Daniel Berry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Scheduler
  • Zoom Team Chat
  • Zoom Mail & Calendar

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for meetings, to share files, chat, collaborate and work on our projects. As a remote employee, I rely heavily on Zoom Workplace to communicate with my co-workers. This helps address problems associated with remote work, such as file sharing and video conferencing. We also do hybrid zoom/in-person meetings on occasion.

Pros

  • UX/UI
  • Usability
  • Features

Cons

  • Technical Performance
  • Additional Features
  • More Customization
  • Improved Efficiency
  • Better Communication
  • More Integrated Tools (Cost Savings)
Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is especially good for corporate environments or for companies with a large number of employees. This is exponentially more so for companies that have remote workers, as it's one of the leaders in the video conferencing industry. It may not be ideal for smaller companies or startups who could easily get by with cheaper/free messaging apps or text messaging on phones.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
7
Call park
Not Rated
Call screening
7
Message alerts
8
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
8
Mobile app for Android
Not Rated
High quality audio
7
High quality video
7
Calendar integration
8
Meeting initiation
8
Record meetings / events
7
Desktop sharing
8
Live chat
9
User authentication
Not Rated
Participant roles & permissions
7
Centralized communications management
Not Rated
Team messaging
9
Team document sharing
9
Call and meeting analytics
7

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