The Ups and Downs of Zoom
July 12, 2025

The Ups and Downs of Zoom

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom Docs
  • Zoom Whiteboard
  • Zoom Meetings & Chat
  • Zoom Visitor Management

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace as our main platform for having virtual meetings and to work in collaboration across the various teams. It helps us stay connected in a remote and hybrid environment, streamlining meetings, messaging, scheduling, and file sharing in one place. Zoom Workplace addresses key business needs like communication gaps, meeting overload, and security, making it essential to our daily operations. We like that it works for small groups, such as one-on-one meetings, but even very large company-wide ones. Regardless of using it for a small or large meeting, the experience is pretty much the same, which helps avoid potential issues.

Pros

  • Screen sharing and whiteboard for collaboration
  • Pretty easy to use and communicate through
  • Works will within other apps

Cons

  • Some type of streamline for Q&A in large groups. It can quickly get overwhelming
  • Use of the internet. If your connection is a tad slow you have issues
  • More background options
  • Encourage better communication
  • Improved workflows
  • Speed up timelines for hybrid teams
There are some features that I would like to see in Zoom Workplace that are available in the others. I think Teams and Google are also better if your internet connection is not at full strength as well. With much of the team either fully remote or hybrid, it is nice to have dependability that you can still have the call if the connection isn't 100% perfect. I think this is the major downside of Zoom overall. But being in the call, sharing the screen and everything is preferable in Zoom Workplace over others.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

I think it is really great when you are having a large webinar. You can display all the needed information for the group while controlling how much they can do to avoid issues of people talking over the speaker and being unmuted. That said, when there are a lot of questions in these big groups, it is easy to get loss in the stream of questions which means some important things might be missed.

Zoom Workplace Feature Ratings

8.5
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
8.8
Answering rules
10
Call recording
9
Message alerts
10
Business SMS/External Messaging
8
Voicemail Transcription
7
7.0
Mobile app for Android
7
7.0
High quality audio
7
High quality video
7
9.3
Calendar integration
10
Meeting initiation
9
Record meetings / events
9
10.0
Desktop sharing
10
8.0
Live chat
8
10.0
User authentication
10
Participant roles & permissions
10
8.5
Centralized communications management
8
Team messaging
9
Team document sharing
10
Call and meeting analytics
7

Zoom Workplace Support

It feels like it depends on the issue you are having. Sometimes it is quick, and sometimes it is a lengthy process. Because of this, there are time that we have certain issues and we just try to figure it out on our own because we know that getting help will be a process.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Not a choice for me to make.

Comments

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