Zoom Review
July 21, 2025

Zoom Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms
  • Zoom Phone
  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Team Chat
  • Zoom Mail & Calendar
  • Zoom Docs

Overall Satisfaction with Zoom Workplace

Zoom is used as a tool to communicate with all the employees in the company. Zoom is used for audio and video meetings. Zoom is used for group standup meetings with shareholders and employees overseas. We also use Zoom to gain remote access to employees computer to fix any technical issues they might be experincing

Pros

  • Zoom provides a really good setting for remote access.
  • Screen sharing feature is also great.
  • Zoom's response time is better than other software.

Cons

  • I think Zoom really need to fix connectivity issues.
  • Screen freezing is a thing when there are more than 100+ people in the meeting.
  • Zoom could change the layout so that all the options like screens, chats are on the screen without interrupting the meeting
  • Zoom is particularly been cost effective to use for all the employees.
  • It is easy to download and use. Making it a simple process.
  • Zoom has been user friendly so less money is spent on training employees
Microsoft team is a bit complicated to use. Not a lot of people are used to using it. Plus you need to have Microsoft 365 which is expensive for the company as well as the employees. Zoom is very simple. Least amount of training is required and it is easily accessible to everyone.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I've used many software similar to Zoom. One thing I like about Zoom is that its universal and used by many other countries. When we need to connect to overseas team or stakeholders. It is easily accessible and really simple to use. Our senior employees can also use it without any complications.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
8
Answering rules
9
Call recording
9
Call screening
6
Message alerts
6
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
7
High quality video
8
Calendar integration
8
Meeting initiation
9
Record meetings / events
9
Desktop sharing
8
Live chat
10
User authentication
9
Participant roles & permissions
9
Team messaging
9
Team document sharing
10

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