Best of the class tool for teams collaboration
July 21, 2025

Best of the class tool for teams collaboration

Naseem Ahmad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Video Webinar
  • Zoom Meetings & Chat
  • Zoom AI Companion
  • Zoom Scheduler
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

I my current organization, I use Zoom Workplace mostly for collaboration and productivity purposes, including online meetings, chat, documentation collaboration and whiteboard. Effective collaboration is always a challange, specially in the case of remote teams, and that is where Zoom Workplace proved to be effective tool for me and my team members.

Pros

  • Online Meetings
  • Rooms is one of the best functionality that I uses most of the time when I have to divide my audience into saperate group
  • Zoom Workplace docs is anther tool that proves to be perfect to create the content of meeting discussion into actionable documents

Cons

  • I am seeking a Zoom app, not the standard app only for scheduling meetings, but for a copilot kind of app where we can colloborate in real time.
  • We have major cost saving via Zoom Workplace
  • Colloboration, and so does the productivity, skyrocketed by the use of Zoom
We really missed the AI companion like the copilot in MS Teams in start, and thank God we now have the same capability in Zoom as a Zoom AI Companion. Now I and my team use it to create summary, action points on top of the discussion that we have in meeting.
We use Zoom Workplace because of the cost.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

Zoom Workplace is well suited for usecases of team collaboration, creating actionable items on recorded content etc

Zoom Workplace Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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