Zoom Phone Review
September 03, 2025
Zoom Phone Review
Score 1 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Video Webinar
- Zoom AI Companion
Overall Satisfaction with Zoom Phone
We use Zoom as our primary meeting platform. We have anywhere from 5-6 meetings a day on average and we record around 10 hours of video a week. We store our Zoom recordings to reference them later which is done frequently. We also use Zoom as a primary calling method for external users outside of our organization. The calling is more of a secondary feature for us compared to the Zoom meeting feature which is a high priority app we use in the environment from low level users to the C suite.
Pros
- The calling features work without issue
Cons
- Extremely high failure rate for Zoom meetings. Zoom crashes when sharing your screen.
- Customer service lacks response time and actual solutions to problems. Their main troubleshooting step/solution is to update the app and to update Windows
- No one asked for file sharing or "Teams" like features in Zoom. So now Zoom is doing allot more that no one asked of it.
- It's allowed us to meet and have discussions on a daily basis which is positive
- The app regularly crashes when screen sharing which is a huge negative.
Well Zoom crashes allot so I wouldn't say it holds up great. But Zoom has it's benefits the way things are integrated.
Do you think Zoom Phone delivers good value for the price?
No
Are you happy with Zoom Phone's feature set?
No
Did Zoom Phone live up to sales and marketing promises?
No
Did implementation of Zoom Phone go as expected?
No
Would you buy Zoom Phone again?
No
Comments
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