Excellent meeting tool with upside around team communication as new features are added
October 22, 2025

Excellent meeting tool with upside around team communication as new features are added

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Team Chat
  • Zoom Whiteboard
  • Zoom Mail & Calendar
  • Zoom AI Companion
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We particularly use Zoom Meetings, but often use the chat mechanism and communication mechanism after meetings are done. The basic scope is that meetings are done outside of our main communications tool (Slack) due to how ubiquitous Zoom Workplace is. So, from that perspective, we often use the Zoom Assistant and chat mechanism to talk specifically about the meetings that just occurred.

Pros

  • Keeping everything in one place
  • Tying together meetings, transcripts, chats
  • Settings management

Cons

  • Would like to see more integrations
  • Needs better management of channels
  • Would like to see better control over meeting sharing settings
  • Improved collaboration
  • Excellent transcripts for review
  • Pretty much universally available
Mainly it's been great after interviews to assess how our team is doing during interviews and also to regroup on key points. The transcripts have been surprisingly accurate. Same thing goes for technical meetings where folks haven't been able to join originally. The transcripts have been great, so would like to see more functionality around this in the future.
Zoom Workplace meetings, filters, etc. are much better than Slack and Teams. However, channels, DMs, and anything around conversations are far behind those platforms. Would really like to also see the platform push more towards being a broader workspace app first so that it looks like one immediately upon launch as opposed to being a meeting tool first.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Well suited is anything involving communications re: audio and video communications. However, actual text communication i.e. channels needs to be improved upon. File sharing would be nice because right now it still feels like a meeting tool first and everything else a distant second. That's my main take. Hopefully more attention on communication moves the needle in the future.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
7
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
7
Mobile app for Android
7
High quality audio
7
High quality video
7
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
7
Live chat
7
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
5
Team messaging
4
Team document sharing
2
Call and meeting analytics
7

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