Item: Zuora
Rating: 8
Author: Eddie Cianci

Overall Satisfaction with Zuora

Use Cases and Deployment Scope

Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).

Pros and Cons

Pros

Flexible product catalog - allows us to experiment with various pricing and packaging models.
Payment gateway agnostic - allowed us to port from our current system, while creating opportunities for alternative payment methods.
Multiple currencies - gives us the ability to expand internationally with support for local currencies.
API callbacks - allowed us to hook into existing transactional programs (CRM, ESP).

Cons

API is currently a bit of a mixed bag - between very low level SOAP calls and very high level REST calls. Ton of room for improvement here, including streamlining refund process / closing out unpaid invoices / other use-cased based scenarios (all require many steps.)
Learning curve - there's a lot to learn & master, some of which may require changing departmental processes.
Documentation is bit of a mixed bag - there's lots out there, but sometimes found in Community, sometimes found in Knowledge Center or the self-paced training materials. Would be great to reduce the time needed to arrive at an answer to a problem.

Alternatives Considered

Braintree and Stripe

Previously we had bespoke integrations with Braintree and Stripe directly, but our pricing and packaging needs outgrew their built-in support.

Likelihood to Recommend

As a SaaS company, the majority of our customers are on evergreen monthly subscriptions. We would love to have seen greater control over hosted payment page fields, values and layouts.

Comments

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Zuora Review