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Zuora Review
October 12, 2016

Zuora Review

Eddie Cianci | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora has been brought on to be the single source of customer billing (across monthly, annual, credit card and manually invoiced subscribers).
  • Flexible product catalog - allows us to experiment with various pricing and packaging models.
  • Payment gateway agnostic - allowed us to port from our current system, while creating opportunities for alternative payment methods.
  • Multiple currencies - gives us the ability to expand internationally with support for local currencies.
  • API callbacks - allowed us to hook into existing transactional programs (CRM, ESP).
  • API is currently a bit of a mixed bag - between very low level SOAP calls and very high level REST calls. Ton of room for improvement here, including streamlining refund process / closing out unpaid invoices / other use-cased based scenarios (all require many steps.)
  • Learning curve - there's a lot to learn & master, some of which may require changing departmental processes.
  • Documentation is bit of a mixed bag - there's lots out there, but sometimes found in Community, sometimes found in Knowledge Center or the self-paced training materials. Would be great to reduce the time needed to arrive at an answer to a problem.
Previously we had bespoke integrations with Braintree and Stripe directly, but our pricing and packaging needs outgrew their built-in support.
As a SaaS company, the majority of our customers are on evergreen monthly subscriptions. We would love to have seen greater control over hosted payment page fields, values and layouts.