Overall Satisfaction with Zuora
Zuora is the primary revenue and subscription management system at Surf Air. Zuora manages 100% of our invoicing and billings and is the primary source of revenue related data. Zuora manages the complexity of subscription management and invoicing that was previously managed through another third party and our home-grown reservation system together. At Surf Air, Zuora is used by the finance, technology, customer service and product strategy teams.
- Subscription management
- Customer outreach
- Thought leadership
- Order value reporting
- Pricing structure for service
- Capability to manage unique or complex subscriptions products
Prior to Zuora, Surf Air used Braintree as a subscription management system. We moved to Zuora due to the platform's robust product catalog capabilities, superior invoicing and reporting. Certain reports and monthly close could be made easier but the process is far better than our previous capabilities with Braintree.