December 09, 2016


Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is used by our finance and analytics team. As for the finance department, we use it for billing and reporting mainly. It is used for reports on invoice aging, revenue recognition, bookings, etc. Analytics uses it for pulling different kinds of data: MRR, refunds, cash collection, etc.
  • Calculates pro-ration accurately
  • New reporting is quite convenient
  • It is very inconvenient that account credit balance cannot be automatically applied to the future invoice when it is generated.
  • We had situations when we were waiting for a customer to enter a new credit card, but we don't want it to be charged for the whole amount. Even if we close the old card and turn off auto-processing, the new card will be still charged automatically.
  • It would be better if PO numbers could be linked to invoices, not subscriptions (e.g. first invoice and renewal invoice usually have different POs).
  • It is impossible to enter a billing address in a different language (e.g. Russian).
Since we are still a start-up and Zuora was our first system I worked only with it and cannot compare.
Zuora would suit SMB companies more than rather big ones. Some things like applying credit balance are not automated and need manual intervention. Reporting is sometimes rather slow and we are not a large corporation with tons of data.