Zuora review from the view of a mature startup
Updated December 29, 2016

Zuora review from the view of a mature startup

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora as our billing platform within the Finance department. It allows us to invoice customers, collect payment, and analyze AR.
  • Simple platform for billing - easy to setup and use. We found that our staff pick it up quickly.
  • Reporting function is easy to use and a lot of canned reports were pre loaded which makes it quick to generate reports.
  • Does not have the functionality for exchange rates. We are a global company and have to manually translate our data to the functional currency as Zuora does not support this feature.
  • Zuora has limited capabilities in setting up different billing models - such as tiered discounting. This makes it harder for the business to create custom deals as Zuora does not allow us to bill in a custom way.
  • Workday
Against Workday, Zuora does have quite a few limitations. Because of Zuora's limitations for a business like ours which is high in volume, with a variety of billing models, and global, we have a lot of manual intervention in the daily and month end processes.
Zuora is great for businesses who have a simple biilling model. Also we found Zuora was not able to handle the volume of our transactions and at times was running very slow. Therefore it would be best for a business who has a very standard model and a low volume of transactions.