Zuora is Great!
Updated December 29, 2016

Zuora is Great!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is being used by the Finance department. We use it exclusively to invoice and charge customers through the platform. One business problem that it addresses is how to work with subscriptions.
  • Proration: If a customer switches from one subscription to another while the first has not ended, then Zuora provides a prorated amount for the new subscription.
  • Customization: We have the ability to send out automated emails, change the default payment gateway, etc.
  • Organized: It clearly shows a defined hierarchy that makes it accessible to move from one family account to another.
  • Duplicate Emails: There are some customers who use multiple accounts through our application but Zuora only allows an original email address to be used when first setting up the account.
  • Duplicate Customer Names: Some businesses share the same name, but Zuora does not permit us to have 2 of the same account names at the same time in the system.
  • The only problem that we have been receiving more than often, is having our app sync up with Zuora perfectly. If a customer decides to move to another package, it does not call out to Zuora in time, or with the correct package.
Well Suited: For business invoicing, compiling a list of accounts with detailed information regarding every customers.
Less Appropriate: I can't think of anything.