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All in your hands!
Updated August 20, 2017

All in your hands!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora to manage customer accounts so we can have in one place all the information about account details, billing, invoicing, refunds, payments, cancellations, and discounts. It makes easy for customer support to investigate an account. You can search for customer account information, process cancellations, refunds and make any kind of adjustments.
  • You can manage subscriptions, for instance, really easily and keep your customer updated on any change thanks to the automatic notifications system.
  • Any change done on accounts is updated in real time.
  • It gives a lot of possible inputs to use in order to look for the required information.
  • Probably a nicer graphic layout.
I find Zuora really good for our purpose, but I won't be really able to compare it properly to other systems.

For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, cancellations, and refunds since we can amend all the information properly.
In our specific case, payments, and subscriptions done in the mobile platform cannot be managed in Zuora. In thess cases, you cannot perform everything in Zuora. It is really fine when you can finish all your tasks in Zuora and be sure that it is all clearly recorded and trackable. This is at least in our case.

Using Zuora

I think that some steps in several procedures could be automated.
The overall experience with Zuora is good.
It can be linked with other CSM platform and this helps a lot the customer support in providing a efficient and quick reply and issue solution to customer.
A more intuitive layout may help in following all the necessary procedures in a quicker manner.
ProsCons
Easy to use
Technical support not required
Well integrated
Convenient
Unnecessarily complex
Slow to learn
  • Manage subscriptions
  • Sending invoices in user native language
  • Apply adjustments to the accounts.
  • Information search allows to look up for several information
  • Refunds and adjustments can require several steps to be performed.
Not Sure - Not really sure that Zuora provides a mobile app.
The web mobile interface looks the same than the desktop one.