Zuora -- The Best Billing System Out There!
December 14, 2017

Zuora -- The Best Billing System Out There!

Andrew Keith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

ClearCare uses Zuora for our entire quote-to-cash process. We use Z-Quotes for our SalesForce quoting integration, which allows our sales reps to book their orders in SalesForce, and send the subscription to Zuora for invoicing and collection. We also use Zuora for our month-end reporting. Last year we also implemented usage records feeding directly from our API into Zuora, which allows us to bill much easier.

Zuora is used solely by the Finance department. Zuora addresses the problem of manual processes in the finance department. We've been able to automate nearly everything, which saves us a lot of time to work on other priorities. Thank you Zuora!
  • Quote-to-cash
  • Automated billing and payment runs
  • Allows information to feed directly from API integration
  • Payment gateways, payment method updater, etc.
  • Insights are way too expensive. Should not have to spend $250,000/year for dashboard metrics.
  • Add-on products are all too expensive.
  • The platform itself is too expensive. We nearly did not renew last year solely due to the cost.
We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and whistles. Essentially Zuora has everything we need to run our business, it is just very expensively, which would be the only reason we would leave in the future.
If your company bills based on subscriptions and/or usage, you should use Zuora. It allows your client data to feed directly from your back-end into Zuora's tiered subscriptions.