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Search Results

Categories

Help Desk Software

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management … enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-s…

Service Desk Outsourcing Companies

Service Desk Outsourcing Companies provide help desk, ITIL / ITSM and customer support services. … have a lasting impact. High-quality customer service helps ensure brand loyalty and can even help generate new customers. Providing excellent customer

IT Service Management (ITSM) Tools

IT Service Management (ITSM) software helps organizations design, deliver, manage, and improve the IT services they provide to end-users. These platforms … IT Service Management (ITSM) software helps organizations design, deliver, manage, and improve the IT services they provide to end-users.…

More categories (556) for Help Scout

Listings

Help Scout

Help Scout

62 Ratings

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is … integrate with an organization’s help desk, and are designed to run smoothly on any device, and help their customers help themselves. &hel…

  • Reviews (23)
  • Alternatives
  • Other Help Desk Software
Aquent Scout (Scout Exchange)

Aquent Scout (Scout Exchange)

We don't have enough ratings and reviews to provide an overall score.

Aquent Scout is a talent acquisition platform boasting intelligent recruiter matching, designed to increase the user's access to talent to fill direct

  • Aquent Scout (Scout Exchange) Alternatives
  • Other Recruitment Automation Software
Scout FDC

Scout FDC

We don't have enough ratings and reviews to provide an overall score.
  • Scout FDC Alternatives
  • Other Oil and Gas Software

More listings (10000) for Help Scout

Vendors

Help Scout

Help Scout provides a SaaS based help desk software. Help Scout says their solution is trusted by 3,000 customers in 60+ countries, including KissMetrics

  • Products
  • Help Scout

Scout Software

Scout Monitoring

Scout APM empowers software developers to spend their time building products customers love by minimizing the effort required to identify and resolve performance … As a leading provider of Application Performance Monitoring (APM) tools, Scout’s developer-centric approach pinpoints issues such…

  • Products
  • Scout Monitoring

More vendors (1959) for Help Scout

Reviews

More reviews (10000) for Help Scout

Reviews

November 25, 2018

Help Scout Rocks!

Taylor Hansen | TrustRadius Reviewer
Taylor Hansen
Support Team Manager
RiskalyzeComputer Software, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Our team used to use Help Scout as our help desk software. There were limitations at the time and we currently only use it for its knowledge base feature … and friendly user interface. Always loved how nice Help Scout looks. The reliability of Help Scout is second to none. The uptime hasn't r…

December 18, 2018

Help Scout for Customer Support

Leigh Malamphy | TrustRadius Reviewer
Leigh Malamphy
Manager, Support
GatherComputer Software, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

My team uses Help Scout as our Customer Support ticketing system. We also currently have our Success Team and Billing department set up with mailboxes … assigned and escalated within Help Scout and internal notes can be left. I think as companies grow and scale, Help Scout is less appropriate…

July 03, 2019

Help Scout for the win!

Aaron StPierre | TrustRadius Reviewer
Aaron StPierre
CEO (Chief Executive Officer)
Saintly SolutionsInformation Technology and Services, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

It is simple and straightforward. It's easy to set up. Help Scout has great support. … It saves time with less email clutter. The reports help with monthly billing. Help Scout allows me to create a customer facing knowledge-base. … Help Scout is good for small, medium, and large size o…

More reviews (10000) for Help Scout

Comparisons

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Compare 365Ticketing to Help Scout

Side by side comparison of 365Ticketing and Help Scout via 67 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

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Compare 3Dsellers to Help Scout

Side by side comparison of 3Dsellers and Help Scout via 62 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

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Compare Abhisi to Help Scout

Side by side comparison of Abhisi and Help Scout via 62 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

More comparisons (10000) for Help Scout

General

About TRUE - What it means, and how it helps you

About TRUE - What it means, and how it helps youThe TRUE program recognizes vendors who are Transparent, Responsive, Unbiased and Ethical in sourcing and

Guidelines and Tips for Reviewers

A few tips to help you write a great review of the products you use on TrustRadius. … since we ask questions designed to elicit the key information, but it still helps to have an idea of topics you want to cover.Visualize Your AudienceRemember

About TrustRadius Scoring - FAQ

and awards.All of these practices follow our core guiding principles, and help us ensure the information on our site is useful, reliable and worthy of your … most categories, there are plenty of options out there. Top Rated awards help distinguish products in a category that have excellent cu…

More general results (8) for Help Scout

Product Family

IBM Security

IBM Security: We put security everywhere, so your business can thrive anywhere. IBM Security works with you to help protect your business with an advanced and integrated portfolio of enterprise security products and services, infused with AI and a modern approach to your security strategy using zero…

Cisco SD-WAN and Routing

Cisco routers support secure, reliable enterprise connections. These enterprise routers help users implement an intent-based, future-ready WAN that is constantly learning, adapting, and protecting. Deploy routers for the branch, cloud, co-location, or the data center with any type of connectivity, i…

Splunk, a Cisco Company

Splunk helps organizations around the world turn data into doing. Splunk technology is designed to investigate, monitor, analyze and act on data at any scale.

More product lines (5) for Help Scout

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