123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

eSurveysPro.com

1 Ratings
Score 9 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

eSurveysPro.com

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
Brandi Brown-Lang profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.7
Survey templates
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Themes
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Survey Content

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.8
Response tracking
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Data export
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Standard reports
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Custom reports
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.5
Access controls
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Compliance
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price profile photo
  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
Brandi Brown-Lang profile photo

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
Brad Price profile photo
  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
Brandi Brown-Lang profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
Brandi Brown-Lang profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Prasar Sharma profile photo
  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
Brandi Brown-Lang profile photo

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

eSurveysPro.com

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
eSurveysPro.com Editions & Modules
eSurveysPro.com
Edition
Basic
$1001
Premium
$2001
Corporate
$4001
Enterprise
$8001
Dedicated
$2,4001
1. per year
Additional Pricing Details