38 Ratings
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Score 6.6 out of 101
1 Ratings
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Score 9 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

eSurveysPro.com

It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
Brandi Brown-Lang profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.7
Survey templates
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Themes
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Survey Content

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.8
Response tracking
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Data export
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Standard reports
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Custom reports
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Analytics
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.5
Access controls
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Compliance
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
eSurveysPro.com
10.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo

eSurveysPro.com

  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
Brandi Brown-Lang profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • More question types
  • More fields that are free
Bindesh Rach profile photo

eSurveysPro.com

  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
Brandi Brown-Lang profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo

eSurveysPro.com

eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
Brandi Brown-Lang profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

eSurveysPro.com

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo

eSurveysPro.com

  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
Brandi Brown-Lang profile photo

Screenshots

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

eSurveysPro.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

eSurveysPro.com Editions & Modules

eSurveysPro.com
Edition
Basic
$1001
Premium
$2001
Corporate
$4001
Enterprise
$8001
Dedicated
$2,4001
1. per year
Additional Pricing Details

Add comparison