42 Ratings
153 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    6.6

    Formstack Forms

    66%
    Formstack Forms ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.7
    87%
    53 Ratings

    Themes

    N/A
    0 Ratings
    5.3
    53%
    57 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    5.9
    59%
    59 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.1

    Formstack Forms

    81%
    Formstack Forms ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    7.3
    73%
    54 Ratings

    Question design help

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    59 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    Formstack Forms

    80%
    Formstack Forms ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    59 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.3

    Formstack Forms

    93%
    Formstack Forms ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Data export

    N/A
    0 Ratings
    9.0
    90%
    60 Ratings

    Standard reports

    N/A
    0 Ratings
    9.0
    90%
    57 Ratings

    Custom reports

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Analytics

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.5

    Formstack Forms

    85%
    Formstack Forms ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.7
    87%
    56 Ratings

    Compliance

    N/A
    0 Ratings
    8.3
    83%
    51 Ratings

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.0

    Formstack Forms

    80%
    Formstack Forms ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • 123FormBuilder is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Formstack Forms is rated higher in 3 areas: Likelihood to Renew, Availability, Implementation Rating

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    7.7

    Formstack Forms

    77%
    75 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings
    9.1

    Formstack Forms

    91%
    12 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    7.6

    Formstack Forms

    76%
    6 Ratings

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings
    10.0

    Formstack Forms

    100%
    4 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings

    Formstack Forms

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    4.6

    Formstack Forms

    46%
    7 Ratings

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings
    10.0

    Formstack Forms

    100%
    2 Ratings

    Configurability

    9.0

    123FormBuilder

    90%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Ease of integration

    9.0

    123FormBuilder

    90%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    123FormBuilder

    80%
    1 Rating

    Formstack Forms

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Read full review

    Formstack

    Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
    Read full review

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Read full review

    Formstack

    • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
    • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
    • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
    Read full review

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Read full review

    Formstack

    • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
    • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
    • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
    Read full review

    Pricing Details

    123FormBuilder

    Starting Price

    $14.95 per month

    Editions & Modules

    123FormBuilder editions and modules pricing
    EditionModules
    BasicFree1
    Gold$192
    Platinum$393
    Corporate$79/month4

    Footnotes

    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Formstack Forms

    Starting Price

    $0

    Editions & Modules

    Formstack Forms editions and modules pricing
    EditionModules
    Silver591
    Gold992
    Platinum2493
    EnterpriseContact sales team4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

    Likelihood to Renew

    123FormBuilder

    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Read full review

    Formstack

    Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
    Read full review

    Usability

    123FormBuilder

    Easy to install and quickly explain to others how to use
    Read full review

    Formstack

    I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
    Read full review

    Reliability and Availability

    123FormBuilder

    I did not encounter any blackout issues
    Read full review

    Formstack

    No answers on this topic

    Performance

    123FormBuilder

    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Read full review

    Formstack

    No answers on this topic

    Support Rating

    123FormBuilder

    Very neutral, did not have to use support a lot
    Read full review

    Formstack

    The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
    Read full review

    Online Training

    123FormBuilder

    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Read full review

    Formstack

    No answers on this topic

    Implementation Rating

    123FormBuilder

    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Read full review

    Formstack

    We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
    Read full review

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Read full review

    Formstack

    Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
    Read full review

    Scalability

    123FormBuilder

    It was easy to install and I believe that would make it easy to use across several websites
    Read full review

    Formstack

    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Read full review

    Formstack

    • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
    • Immediate response - those that submit forms receive immediate response that their form has been submitted.
    Read full review

    Screenshots

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