123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

GetFeedback

Top Rated
14 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

GetFeedback

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.
Scott Superko profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
GetFeedback
9.2
Survey templates
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.2
Themes
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.3

Survey Content

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
GetFeedback
7.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
GetFeedback
7.8
Response tracking
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.5
Data export
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.6
Standard reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.9
Custom reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.6
Analytics
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.7

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4
Compliance
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.1
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.2

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Elegant design
  • Easy to use
  • Quick to create custom surveys
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Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • Salesforce integration options
  • Survey data presentation
  • Flexibility with question types
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
GetFeedback10.0
Based on 1 answer
We have just renewed our annual license. I don't think we could move the company backwards at this point
Karol Clark profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
GetFeedback10.0
Based on 1 answer
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
We've actually selected both. FormAssembly gives us much more flexibility from a Salesforce integration perspective...but we like the look and feel of GetFeedback better so we tend to use that when the integration isn't as important.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo
  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
No photo available

Screenshots

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Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

GetFeedback

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
GetFeedback Editions & Modules
GetFeedback
Additional Pricing Details