123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

GetFeedback

14 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

GetFeedback

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
GetFeedback
9.2
Survey templates
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.2
Themes
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.3

Survey Content

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.0
Question design help
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.1
Multiple question types
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
GetFeedback
7.4
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.4

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
GetFeedback
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.5
Data export
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.7
Standard reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.9
Custom reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.6
Analytics
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.7

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4
Access controls
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4
Compliance
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.1
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.2

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
  • The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
  • The customer support I've gotten when I've had to use it was very helpful and friendly.

Cons

  • I found no drawbacks to using 123ContactForm.
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
GetFeedback10.0
Based on 1 answer
We have just renewed our annual license. I don't think we could move the company backwards at this point

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
GetFeedback10.0
Based on 1 answer
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
At the time of our evaluation we found that the integration with our CRM just wasn't there. The pricing and the ability to customize the templates made the choice to select GetFeedback easy

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
  • The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
  • The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.

Screenshots

GetFeedback

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

GetFeedback

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
GetFeedback Editions & Modules
GetFeedback
Additional Pricing Details