Likelihood to Recommend If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Read full review Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Read full review Pros Ease of constructing a form with requisite inputs Customizable look and feel options based on varying requirements in our case Logic based branching & validation Read full review Momentive (SurveyMonkey, Inc)
Embed survey responses into an email to allow for easier data capture from customers. Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight. Very customizable look and feel of the survey to stay on corporate brand. Intuitive user interface. Scott Superko Senior Analyst, Renewals and Customer Success Operations
Read full review Cons Some employees are intimidated at first. After all, it is html. There is so much functionality that it can be easy for novices to get lost. Will there be more payment flexibility? parents use more of the bank to person payment options. Read full review Momentive (SurveyMonkey, Inc)
The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM. I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have. The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields. Read full review Likelihood to Renew I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Read full review Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
Read full review Usability Easy to install and quickly explain to others how to use
Read full review Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Read full review Reliability and Availability I did not encounter any blackout issues
Read full review Momentive (SurveyMonkey, Inc)
Performance The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Read full review Momentive (SurveyMonkey, Inc)
Support Rating Very neutral, did not have to use support a lot
Read full review Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Read full review Online Training I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Read full review Momentive (SurveyMonkey, Inc)
Implementation Rating 123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Read full review Momentive (SurveyMonkey, Inc)
Alternatives Considered Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Read full review Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally,
Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
Read full review Scalability It was easy to install and I believe that would make it easy to use across several websites
Read full review Momentive (SurveyMonkey, Inc)
Return on Investment 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself. Read full review Momentive (SurveyMonkey, Inc)
Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working? Read full review ScreenShots 123FormBuilder Screenshots