38 Ratings
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Score 6.6 out of 101
19 Ratings
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Score 9 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

GetFeedback

It's best suited for situations when getting data into Salesforce is a priority. It's well-suited for just about any other purpose where you need to collect data or even content. I'd say it's not currently suited for situations where you're looking to reach customers or audiences that you don't have contact data for
William Tyree profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
GetFeedback
9.5
Survey templates
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.3
Themes
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.7

Survey Content

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.3
Changes to live survey
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.2
Question design help
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.4
Multiple question types
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
GetFeedback
7.8
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.8

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.6
Data export
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4
Standard reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.6
Analytics
123FormBuilder (formerly 123ContactForm)
GetFeedback
7.6

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.9
Access controls
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.9
Compliance
123FormBuilder (formerly 123ContactForm)
GetFeedback
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
GetFeedback
8.3
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.1
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
GetFeedback
8.4

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo

GetFeedback

  • The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
  • Customisable features are a big plus - allows you to choose what kind of question you want to ask.
  • Very easy to use interface and so easy to assemble a survey within minutes.
No photo available

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

GetFeedback

  • A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo

GetFeedback

GetFeedback 10.0
Based on 1 answer
We have just renewed our annual license. I don't think we could move the company backwards at this point
Karol Clark profile photo

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

GetFeedback

GetFeedback 10.0
Based on 1 answer
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
Karol Clark profile photo

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo

GetFeedback

We used SurveyMonkey to send out feedback forms to customers but many don't reply, simply because they are time-consuming and require people to actually want to click on the email. However with GetFeedback, we can put the HTML on our website so customers are prompted by certain actions to fill out the form.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

GetFeedback

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo

GetFeedback

  • Quality data
  • No usability friction
  • Efficiency
William Tyree profile photo

Screenshots

GetFeedback

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

GetFeedback

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?

GetFeedback Editions & Modules

GetFeedback
Additional Pricing Details

Add comparison