123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

GoCanvas

6 Ratings
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

GoCanvas

I believe that GoCanvas is well suited for a company when they have one or two documents that need to be in the system. Also maybe a smaller company with 1-11 employees. For us, it has been somewhat of a challenge with 10-15 employees using it with sometimes 5 different documents and managing that. The customization of the documents is fabulous and we could sign contracts electronically which gave us an edge with our competition.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.4
Survey templates
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.0
Themes
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
GoCanvas
9.4
Changes to live survey
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5
Question design help
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
GoCanvas
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.7
Data export
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Standard reports
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Custom reports
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3
Analytics
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.8
Access controls
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3
Compliance
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • GoCanvas can adapt to you and the structure of your company. Our documents were sometimes a work in progress, and it was easy to change them when needed.
  • GoCanvas made my Sales Team more efficient and structured. We had set documents they needed to fill out and within those documents, certain areas needed to be completed before they could move forward, which enabled my team to be more accurate and fully detailed.

Cons

  • I found no drawbacks to using 123ContactForm.
  • Some of their customization of the PDF Report builder is limited, but this is more than likely for simplicity sake. There have been some limitations based on their programming limitations, but we've been able to get around some of them.
  • Tech support is not instantly available and can take up to a day to get back to you.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
GoCanvas is much easier to use and customize than Google Forms. We have used Google Forms in the past, but seem to find that GoCanvas works better for our company and what we do. The reports are cleaner, more professional, and easier to use than Google Forms. I feel that it makes us stand out from our competitors when trying to sign contracts.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
  • I believe that GoCanvas has had a positive impact on my company because it has enabled us to sign more contracts with homeowners because of the efficiency gained, which in turn gave us more revenue.

Screenshots

GoCanvas

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

GoCanvas

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
GoCanvas Editions & Modules
GoCanvas
Additional Pricing Details