123FormBuilder (formerly 123ContactForm) vs GoCanvas

• We could build html forms with little or no html experience. This is empowering.
• We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
• The reporting feature was great, as it was easy for administrators to see results at a glance.

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• GoCanvas puts a powerful platform in your hands to create your own "apps" and PDF output for various needs. It is very flexible and allows customization to many different business scopes. Instead of having to pay a technical team to develop everything I was able to develop all our functionality with periodic help from their tech support staff.
• They are constantly developing new functionality into the platform and take the suggestions from their users seriously to add features that they request. They also integrate with many other apps we already use like dropbox.
• The price is reasonable and they offer different account pricing structures to fit small businesses.

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• Some employees are intimidated at first. After all, it is html.
• There is so much functionality that it can be easy for novices to get lost.
• Will there be more payment flexibility? parents use more of the bank to person payment options.

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• Some of their customization of the PDF Report builder is limited, but this is more than likely for simplicity sake. There have been some limitations based on their programming limitations, but we've been able to get around some of them.
• Tech support is not instantly available and can take up to a day to get back to you.

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• Improved contact information updates
• Improved reporting
• Improved workshop attendance communications

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• GoCanvas has streamlined our communication, dispatch and reporting to reduce errors and wasted time. The impact is not exactly measurable, but it has been a substantial impact.
• It has automated many of the admin functions necessary for processing reports prior to using GoCanvas. We were able to cut one full admin position and reduce another to part time which has saved us money.

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