123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

GoCanvas

6 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

GoCanvas

GoCanvas is ideal for any company that dispatches individuals to sites or locations and then those individuals have to do some sort of report or form to turn in and then send to their clients. The dispatch function adds a lot of power to the platform to allow one traceable documentation from scheduling to the finalization of the report. The best part is that it can be customized to any trade or function out there. It also is handy for mechanics or any other trade that needs to log info at their destinations and submit those to an office or client

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.4
Survey templates
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.0
Themes
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
GoCanvas
9.4
Changes to live survey
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5
Question design help
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
GoCanvas
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.7
Data export
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3
Standard reports
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Custom reports
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3
Analytics
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.8
Access controls
123FormBuilder (formerly 123ContactForm)
GoCanvas
9.3
Compliance
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
GoCanvas
8.5

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • GoCanvas puts a powerful platform in your hands to create your own "apps" and PDF output for various needs. It is very flexible and allows customization to many different business scopes. Instead of having to pay a technical team to develop everything I was able to develop all our functionality with periodic help from their tech support staff.
  • They are constantly developing new functionality into the platform and take the suggestions from their users seriously to add features that they request. They also integrate with many other apps we already use like dropbox.
  • The price is reasonable and they offer different account pricing structures to fit small businesses.

Cons

  • I found no drawbacks to using 123ContactForm.
  • Some of their customization of the PDF Report builder is limited, but this is more than likely for simplicity sake. There have been some limitations based on their programming limitations, but we've been able to get around some of them.
  • Tech support is not instantly available and can take up to a day to get back to you.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
GoCanvas is much easier to use and customize than Google Forms. We have used Google Forms in the past, but seem to find that GoCanvas works better for our company and what we do. The reports are cleaner, more professional, and easier to use than Google Forms. I feel that it makes us stand out from our competitors when trying to sign contracts.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Easy to install and track conversions, which has helped prove conversions to clients.
  • Less development expenses.
  • GoCanvas has streamlined our communication, dispatch and reporting to reduce errors and wasted time. The impact is not exactly measurable, but it has been a substantial impact.
  • It has automated many of the admin functions necessary for processing reports prior to using GoCanvas. We were able to cut one full admin position and reduce another to part time which has saved us money.

Screenshots

GoCanvas

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

GoCanvas

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
GoCanvas Editions & Modules
GoCanvas
Additional Pricing Details