12d Synergy vs IT Glue

• Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
• Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

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• Linking related items together to form a big picture view of a network and all of its moving pieces.
• Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
• The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.

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• 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
• Improved speeds when referencing shared files from other 12d model projects.

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• So far we have enjoyed the functionality of ITG with one exception:
• The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
• Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
• The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
• Ability to export all client documentation if the client moves to another provider.

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• 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
• Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

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• This has made us more productive as far as finding reliable data to manage our customers.
• Its ease of use has allowed us to make passwords and configuration more secure.
• The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.

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