What users are saying about
8 Ratings
71 Ratings
8 Ratings
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Score 9.4 out of 100
71 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • 12d Synergy is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.4

12d Synergy

94%
4 Ratings
6.0

IT Glue

60%
24 Ratings

Usability

12d Synergy

N/A
0 Ratings
9.0

IT Glue

90%
7 Ratings

Performance

12d Synergy

N/A
0 Ratings
8.9

IT Glue

89%
12 Ratings

Support Rating

9.2

12d Synergy

92%
8 Ratings
8.1

IT Glue

81%
13 Ratings

Likelihood to Recommend

12d Synergy

12d Synergy and its ability to handle all file types really suited the engineering industry.
Anonymous | TrustRadius Reviewer

IT Glue

It is best suited for an MSP but it is also best not suited for an MSP.It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently.At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Anonymous | TrustRadius Reviewer

Pros

12d Synergy

  • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
  • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
Anonymous | TrustRadius Reviewer

IT Glue

  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert | TrustRadius Reviewer

Cons

12d Synergy

  • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
  • Improved speeds when referencing shared files from other 12d model projects.
Travis March | TrustRadius Reviewer

IT Glue

  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Jennifer Henney | TrustRadius Reviewer

Pricing Details

12d Synergy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7.00

Starting Price

$0

12d Synergy Editions & Modules

Edition
Email Management$0.00
Document Management$0.00
Advanced Data Management$0.00
  1. none
Additional Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$545.00

Starting Price

$29 per month per user (5 user minimum)

IT Glue Editions & Modules

Edition
Basic$29.001
Select$34.001
Enterprise$39.002
  1. per month per user (5 user minimum)
  2. per month per user
Additional Pricing Details

Usability

12d Synergy

No score
No answers yet
No answers on this topic

IT Glue

IT Glue 9.0
Based on 7 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash | TrustRadius Reviewer

Performance

12d Synergy

No score
No answers yet
No answers on this topic

IT Glue

IT Glue 8.9
Based on 12 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford | TrustRadius Reviewer

Support Rating

12d Synergy

12d Synergy 9.2
Based on 8 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Patrick Cavanagh | TrustRadius Reviewer

IT Glue

IT Glue 8.1
Based on 13 answers
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Anonymous | TrustRadius Reviewer

Alternatives Considered

12d Synergy

Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
Anonymous | TrustRadius Reviewer

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen | TrustRadius Reviewer

Return on Investment

12d Synergy

  • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
  • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
Anonymous | TrustRadius Reviewer

IT Glue

  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
Joel LaRusic | TrustRadius Reviewer

Screenshots

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