Likelihood to Recommend I believe if your managers can't make time to have in-person or live check-ins with their employees, the 15Five surveys and tools can create a semblance of care and follow-up, but many employees resent how impersonal it is. If you are able to have more face-to-face interactions or Zoom one-on-ones, those are almost always better-received by employees.
Read full review Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
Read full review Pros The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is. The metric and key performance tools are very well designed. Automated reminders and reporting are great features. I find the customer services to be best in class. Read full review Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform. Read full review Cons The more business units and teams you adopt consistently using 15five, the more you see the full value. Reporting - it would be helpful to see an entire org chart breakdown of the goals hit/missed at the end of each quarter. Recommendations - focus points/alerts on OKRs that aren't progressing and auto-generated action items you should take would be really useful functionality. Read full review Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied. Provide the employees pay rate in the edit grid layout section of payroll Read full review Likelihood to Renew This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
Read full review We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review Usability It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Read full review The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review Reliability and Availability They are very dependable and I have never experience any outages
Read full review Performance It is a solid product and was out first payroll software that we have used
Read full review Support Rating 15Five support is quick and helpful. We work with other vendors in the people management space and performance tracking/management who offshore their support or force us into long queues to chat for support and it just doesn't support our needs very well. 15Five is responsive and speedy. We constantly evaluate our vendors for their support and have switched vendors in the past in other areas because of limited support capabilities
Read full review Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
Read full review In-Person Training They were a sales person and not really a good trainer.
Read full review Online Training Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Read full review All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review Implementation Rating It was very easy and support was super helpful!
Read full review Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review Alternatives Considered Visually 15Five blows Yammer out of the water! Yammer was easy to use as well, but it felt very difficult to get on to and was not single sign-on when we were using it. 15Five allows for easy login with single sing on feature and has less "clicks" to get to where I need to be on the program. I also love the app way more than Yammer!
Read full review ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
Read full review Scalability They are not able to meet our current needs
Read full review Return on Investment It holds each employee to a certain standard by having them select their own list Gives them the opportunity to reach their list of goals Being able to accomplish each set goal and/or priority gives a sense of pride in each person's work as they are able to check off what has been done On the negative, it can also show what the employee is not being done and may show poorly if there is a consistent pattern of not completing tasks Read full review Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas. Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones. Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom. Read full review ScreenShots