17hats vs Bitrix24 | TrustRadius

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Feature Rating Comparison

17hats

Bitrix24

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

17hats

Bitrix24

Case management

17hats

Bitrix24

Lead management

17hats

Bitrix24

Task management

Billing and invoicing management

17hats

Bitrix24

Custom fields

17hats

Bitrix24

Single sign-on capability

Role-based user permissions

17hats

Bitrix24

Marketing automation

17hats

Bitrix24

Mobile access

17hats

Bitrix24

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

17hats

Bitrix24

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

17hats

Bitrix24

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.

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Oleg Galimov

Руководитель проектов

Web2win RussiaEvents Services, 1-10 employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Malfunctions
System impediments of leads
Technical support is not competent
No sync with mobile app
Confusing interface takes time to sort out
For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks

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Владимир Пахомчик

Продажи через партнеров

Win Win People CapitalEducation Management, 501-1000 employees

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Usability

No score

No answers yet

No answers on this topic

Bitrix24 1.0

Based on 1 answer

This software is unintuitive. Even after customization it feels like an outdated 1990's interface. They try to be all things to all people and they ended up delivering an awful overall experience. Even our "expert Bitrix24 consultant" on Upwork couldn't figure out basic functions and said it's a very difficult tool to work with

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Bitrix24 2.0

Based on 1 answer

They responded, but largely sent links to articles. 20% applied to the question

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

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Alternatives Considered

No answers on this topic

Bitrix stacks up beautifully and goes beyond others in certain features. Just like any other software it has its own pros and cons but overall is an excellent software to work on if it can satisfy majority of your needs. Overall it can do very well with just a few minor improvements and more exposure in the corporate world.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.

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Luciano Gardesani Marques

Account Executive

Clarity SolutionsE-Learning, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

Edition

Starting Price	$45.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Bitrix24 Editions & Modules

—

Additional Pricing Details

—

Rating Summary

17hats

Bitrix24

17hats

Bitrix24

17hats

Bitrix24

Likelihood to Recommend

17hats

Bitrix24

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Case management

Lead management

Task management

Billing and invoicing management

Custom fields

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

17hats

Bitrix24

Cons

17hats

Bitrix24

Usability

17hats

Bitrix24

Support Rating

17hats

Bitrix24

Alternatives Considered

17hats

Bitrix24

Return on Investment

17hats

Bitrix24

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Bitrix24 Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison