17hats vs Bitrix24 | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8 out of 10

Based on 84 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.5

17hats

95%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 6/6 features

Customer data management / contact management

9.9

99%

2 Ratings

N/A

0 Ratings

Workflow management

9.9

99%

2 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

N/A

0 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

N/A

0 Ratings

Customer Service & Support

8.0

17hats

80%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Lead management

8.0

80%

1 Rating

N/A

0 Ratings

CRM Project Management

9.5

17hats

95%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Task management

9.0

90%

1 Rating

N/A

0 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Customization

9.9

17hats

99%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Custom fields

9.8

98%

2 Ratings

N/A

0 Ratings

Custom objects

10.0

100%

1 Rating

N/A

0 Ratings

Security

9.5

17hats

95%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

N/A

0 Ratings

Role-based user permissions

9.0

90%

1 Rating

N/A

0 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

N/A

0 Ratings

Platform

8.0

17hats

80%

Bitrix24

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

N/A

0 Ratings

Project Management

17hats

Feature Set Not Supported

N/A

7.1

Bitrix24

71%

Bitrix24 ranks higher in 7/7 features

Task Management

N/A

0 Ratings

7.4

74%

19 Ratings

Gantt Charts

N/A

0 Ratings

6.8

68%

15 Ratings

Scheduling

N/A

0 Ratings

7.2

72%

16 Ratings

Workflow Automation

N/A

0 Ratings

7.4

74%

16 Ratings

Mobile Access

N/A

0 Ratings

7.0

70%

19 Ratings

Search

N/A

0 Ratings

6.5

65%

17 Ratings

Visual planning tools

N/A

0 Ratings

7.6

76%

17 Ratings

Communication

17hats

Feature Set Not Supported

N/A

7.2

Bitrix24

72%

Bitrix24 ranks higher in 8/8 features

Chat

N/A

0 Ratings

7.5

75%

19 Ratings

Notifications

N/A

0 Ratings

7.2

72%

19 Ratings

Discussions

N/A

0 Ratings

7.5

75%

18 Ratings

Surveys

N/A

0 Ratings

8.1

81%

13 Ratings

Internal knowledgebase

N/A

0 Ratings

6.8

68%

16 Ratings

Integrates with GoToMeeting

N/A

0 Ratings

6.8

68%

8 Ratings

Integrates with Gmail and Google Hangouts

N/A

0 Ratings

6.6

66%

11 Ratings

Integrates with Outlook

N/A

0 Ratings

7.0

70%

10 Ratings

File Sharing & Management

17hats

Feature Set Not Supported

N/A

7.0

Bitrix24

70%

Bitrix24 ranks higher in 8/8 features

Versioning

N/A

0 Ratings

6.8

68%

16 Ratings

Video files

N/A

0 Ratings

6.8

68%

14 Ratings

Audio files

N/A

0 Ratings

6.6

66%

13 Ratings

Document collaboration

N/A

0 Ratings

7.6

76%

20 Ratings

Access control

N/A

0 Ratings

6.8

68%

18 Ratings

Advanced security features

N/A

0 Ratings

6.6

66%

16 Ratings

Integrates with Google Drive

N/A

0 Ratings

7.6

76%

15 Ratings

Device sync

N/A

0 Ratings

7.6

76%

16 Ratings

Attribute Ratings

17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

17hats

99%

2 Ratings

7.2

Bitrix24

72%

20 Ratings

17hats

90%

1 Rating

7.2

Bitrix24

72%

7 Ratings

17hats

80%

3 Ratings

7.3

Bitrix24

73%

7 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
The ability to write letters directly from the system with the help of a binding for working mail.
The presence of an application for Android. This helps to get access anywhere.

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Oleg Galimov

Руководитель проектов

Web2win RussiaEvents Services, 1-10 employees

View all 20 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

View all 20 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Bitrix24 Editions & Modules

On-premise Edition

Bitrix24.CRM	$1,341
Business	Starting at $2,691

none

SaaS Edition

Free	Free
Start+	14.40²
CRM+	41.40²
Project+	41.40²
Standard	59.40²
Professional	119.40²

none
per month

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Bitrix24 7.2

Based on 7 answers

This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.

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Lee holter

CEO

Sono SolutionsMedical Device, 1-10 employees

View all 7 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Bitrix24 7.3

Based on 7 answers

It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients

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Theo Alexander

Relocation Manager

Sketch StudiosFurniture, 11-50 employees

View all 7 answers on this topic

Alternatives Considered

No answers on this topic

We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

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Verified User

C-Level Executive in Corporate

Sports Company, 1-10 employees

View all 20 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

It definitely has a positive impact as it helps with collaboration and improves data health.
Overall it reduces time and speeds up the processes and helps achieve more in the less time.
It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

Read full review

Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

View all 20 answers on this topic

17hats

Bitrix24

17hats

Bitrix24

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

17hats

Bitrix24

Case management

17hats

Bitrix24

Lead management

17hats

Bitrix24

Task management

Billing and invoicing management

17hats

Bitrix24

Custom fields

Custom objects

17hats

Bitrix24

Single sign-on capability

Role-based user permissions

17hats

Bitrix24

Marketing automation

17hats

Bitrix24

Mobile access

17hats

Bitrix24

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

17hats

Bitrix24

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

17hats

Bitrix24

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

17hats

Bitrix24

17hats

Bitrix24

17hats

Bitrix24

Likelihood to Recommend

17hats

Bitrix24

Pros

17hats

Bitrix24

Cons

17hats

Bitrix24

Pricing Details

General