What users are saying about
1 Ratings
37 Ratings
1 Ratings
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Score 9 out of 100
37 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Bitrix24

Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Bitrix24
Customer data management / contact management
17hats
9.0
Bitrix24
Workflow management
17hats
9.0
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Bitrix24
Contract management
17hats
10.0
Bitrix24
Quote & order management
17hats
10.0
Bitrix24
Interaction tracking
17hats
8.0
Bitrix24

Customer Service & Support

17hats
8.0
Bitrix24
Case management
17hats
8.0
Bitrix24

Marketing Automation

17hats
8.0
Bitrix24
Lead management
17hats
8.0
Bitrix24

CRM Project Management

17hats
9.5
Bitrix24
Task management
17hats
9.0
Bitrix24
Billing and invoicing management
17hats
10.0
Bitrix24

Customization

17hats
8.0
Bitrix24
Custom fields
17hats
8.0
Bitrix24

Security

17hats
9.5
Bitrix24
Single sign-on capability
17hats
10.0
Bitrix24
Role-based user permissions
17hats
9.0
Bitrix24

Integrations with 3rd-party Software

17hats
8.0
Bitrix24
Marketing automation
17hats
8.0
Bitrix24

Platform

17hats
8.0
Bitrix24
Mobile access
17hats
8.0
Bitrix24

Project Management

17hats
Bitrix24
7.7
Task Management
17hats
Bitrix24
8.6
Gantt Charts
17hats
Bitrix24
8.5
Scheduling
17hats
Bitrix24
7.9
Workflow Automation
17hats
Bitrix24
7.8
Mobile Access
17hats
Bitrix24
6.4
Search
17hats
Bitrix24
7.3
Visual planning tools
17hats
Bitrix24
7.6

Communication

17hats
Bitrix24
7.9
Chat
17hats
Bitrix24
8.0
Notifications
17hats
Bitrix24
6.8
Discussions
17hats
Bitrix24
8.5
Surveys
17hats
Bitrix24
7.4
Internal knowledgebase
17hats
Bitrix24
8.2
Integrates with GoToMeeting
17hats
Bitrix24
9.0
Integrates with Gmail and Google Hangouts
17hats
Bitrix24
7.2
Integrates with Outlook
17hats
Bitrix24
8.3

File Sharing & Management

17hats
Bitrix24
6.8
Versioning
17hats
Bitrix24
6.8
Video files
17hats
Bitrix24
5.6
Audio files
17hats
Bitrix24
5.1
Document collaboration
17hats
Bitrix24
7.4
Access control
17hats
Bitrix24
7.5
Advanced security features
17hats
Bitrix24
7.3
Integrates with Google Drive
17hats
Bitrix24
7.5
Device sync
17hats
Bitrix24
7.4

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Bitrix24

  • Malfunctions
  • System impediments of leads
  • Technical support is not competent
  • No sync with mobile app
  • Confusing interface takes time to sort out
  • For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
Владимир Пахомчик | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Bitrix24

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Bitrix24

Bitrix stacks up beautifully and goes beyond others in certain features. Just like any other software it has its own pros and cons but overall is an excellent software to work on if it can satisfy majority of your needs. Overall it can do very well with just a few minor improvements and more exposure in the corporate world.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Bitrix24

  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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