7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 84 reviews and ratings
Feature Set Ratings
Sales Force Automation
9.5
17hats
95%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 6/6 features
17hats ranks higher in 6/6 features
Customer data management / contact management
9.9
99%
2 Ratings

N/A
0 Ratings
Workflow management
9.9
99%
2 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

N/A
0 Ratings
Contract management
10.0
100%
2 Ratings

N/A
0 Ratings
Quote & order management
10.0
100%
1 Rating

N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating

N/A
0 Ratings
Customer Service & Support
8.0
17hats
80%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating

N/A
0 Ratings
Marketing Automation
8.0
17hats
80%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Lead management
8.0
80%
1 Rating

N/A
0 Ratings
CRM Project Management
9.5
17hats
95%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Task management
9.0
90%
1 Rating

N/A
0 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

N/A
0 Ratings
Customization
9.9
17hats
99%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Custom fields
9.8
98%
2 Ratings

N/A
0 Ratings
Custom objects
10.0
100%
1 Rating

N/A
0 Ratings
Security
9.5
17hats
95%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating

N/A
0 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating

N/A
0 Ratings
Platform
8.0
17hats
80%

Bitrix24
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

N/A
0 Ratings
Project Management
17hats
Feature Set Not Supported
N/A

7.1
Bitrix24
71%
Bitrix24 ranks higher in 7/7 features
Bitrix24 ranks higher in 7/7 features
Task Management
N/A
0 Ratings

7.4
74%
19 Ratings
Gantt Charts
N/A
0 Ratings

6.8
68%
15 Ratings
Scheduling
N/A
0 Ratings

7.2
72%
16 Ratings
Workflow Automation
N/A
0 Ratings

7.4
74%
16 Ratings
Mobile Access
N/A
0 Ratings

7.0
70%
19 Ratings
Search
N/A
0 Ratings

6.5
65%
17 Ratings
Visual planning tools
N/A
0 Ratings

7.6
76%
17 Ratings
Communication
17hats
Feature Set Not Supported
N/A

7.2
Bitrix24
72%
Bitrix24 ranks higher in 8/8 features
Bitrix24 ranks higher in 8/8 features
Chat
N/A
0 Ratings

7.5
75%
19 Ratings
Notifications
N/A
0 Ratings

7.2
72%
19 Ratings
Discussions
N/A
0 Ratings

7.5
75%
18 Ratings
Surveys
N/A
0 Ratings

8.1
81%
13 Ratings
Internal knowledgebase
N/A
0 Ratings

6.8
68%
16 Ratings
Integrates with GoToMeeting
N/A
0 Ratings

6.8
68%
8 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings

6.6
66%
11 Ratings
Integrates with Outlook
N/A
0 Ratings

7.0
70%
10 Ratings
File Sharing & Management
17hats
Feature Set Not Supported
N/A

7.0
Bitrix24
70%
Bitrix24 ranks higher in 8/8 features
Bitrix24 ranks higher in 8/8 features
Versioning
N/A
0 Ratings

6.8
68%
16 Ratings
Video files
N/A
0 Ratings

6.8
68%
14 Ratings
Audio files
N/A
0 Ratings

6.6
66%
13 Ratings
Document collaboration
N/A
0 Ratings

7.6
76%
20 Ratings
Access control
N/A
0 Ratings

6.8
68%
18 Ratings
Advanced security features
N/A
0 Ratings

6.6
66%
16 Ratings
Integrates with Google Drive
N/A
0 Ratings

7.6
76%
15 Ratings
Device sync
N/A
0 Ratings

7.6
76%
16 Ratings
Attribute Ratings
- 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

7.2
Bitrix24
72%
20 Ratings
Usability
9.0
17hats
90%
1 Rating

7.2
Bitrix24
72%
7 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

7.3
Bitrix24
73%
7 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Bitrix24
One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Digital Marketing Strategist
California SEO ProfessionalsMarketing and Advertising, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Bitrix24
- Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
- The ability to write letters directly from the system with the help of a binding for working mail.
- The presence of an application for Android. This helps to get access anywhere.
Руководитель проектов
Web2win RussiaEvents Services, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Bitrix24
- It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
- Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
- It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

Verified User
C-Level Executive in Corporate
Human Resources Company, 1-10 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Bitrix24
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Bitrix24 Editions & Modules
On-premise Edition
Bitrix24.CRM | $1,341 |
---|---|
Business | Starting at $2,691 |
- none
SaaS Edition
Free | Free |
---|---|
Start+ | 14.402 |
CRM+ | 41.402 |
Project+ | 41.402 |
Standard | 59.402 |
Professional | 119.402 |
- none
- per month
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Bitrix24
Bitrix24 7.2
Based on 7 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
CEO
Sono SolutionsMedical Device, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Bitrix24
Bitrix24 7.3
Based on 7 answers
It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
Relocation Manager
Sketch StudiosFurniture, 11-50 employees
Alternatives Considered
17hats
No answers on this topic
Bitrix24
We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management

Verified User
C-Level Executive in Corporate
Sports Company, 1-10 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Bitrix24
- It definitely has a positive impact as it helps with collaboration and improves data health.
- Overall it reduces time and speeds up the processes and helps achieve more in the less time.
- It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employees