What users are saying about
8 Ratings
21 Ratings
8 Ratings
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Score 8.8 out of 100
21 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    10.0

    17hats

    100%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Vincere

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Recruiting / ATS

    17hats

    Feature Set Not Supported
    N/A
    8.8

    Vincere

    88%
    Vincere ranks higher in 15/15 features

    Job Requisition Management

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    Company Website Posting

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    Customized Application Form

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Resume Management

    N/A
    0 Ratings
    8.9
    89%
    14 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Candidate Search

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    9.3
    93%
    16 Ratings

    Collaboration

    N/A
    0 Ratings
    9.2
    92%
    14 Ratings

    Task Creation and Delegation

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Email Templates

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    User Permissions

    N/A
    0 Ratings
    8.6
    86%
    15 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Attribute Ratings

    • 17hats is rated higher in 1 area: Likelihood to Recommend
    • Vincere is rated higher in 1 area: Support Rating
    • 17hats and Vincere are tied in 1 area: Usability

    Likelihood to Recommend

    10.0

    17hats

    100%
    2 Ratings
    9.1

    Vincere

    91%
    17 Ratings

    Usability

    9.0

    17hats

    90%
    1 Rating
    9.0

    Vincere

    90%
    11 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings
    9.5

    Vincere

    95%
    10 Ratings

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Read full review

    HRBoss

    This has been such a fantastic experience for our company, I'd recommend Vincere in a heartbeat. Fantastic service with a team who seem like they genuinely just want to help - they really seemed to care about getting us happy with their product, especially when helping us finish the data import from our old system.

    I'd say it would be a good fit for a large recruitment company as the dashboards and reporting is very good. However, the low price also makes it a good option for start-ups or cost conscious firms.
    Read full review

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Read full review

    HRBoss

    • Alex (on the help desk) is amazing when it comes to helping me when I don't know how to process things on the system; she knows exactly what I need to understand what she is trying to explain and even does a quick video for me which helps a lot and saves me time.
    • CV integration is great and saves me a lot on having to write a candidate's CV from scratch or copying and pasting.
    • The live list to clients and how it allows the client to interact with you and inside their own organization. It also looks more professional, the way it is sent to the client, than just a generic email.
    • I love the reporting system and how it keeps you on your toes, as you can see where you are as in stats and how much you need to bring in still. For managers and owners, the reporting functions are great. As long as your staff are capturing all the info into the system your reports will pretty much be 100% accurate. The best thing is you can pull a report to let you know exactly which data isn't being put into they system by which staff and you can then follow up with them.
    Read full review

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Read full review

    HRBoss

    • Full of bugs.
    • The same data points are quoted differently across the product.
    • Removing data when you wish to leave has been a real challenge. Limited capability in the product itself and a slow to respond support team.
    • Support is poor in general.
    • Every new release provides more complexity that adds no value and compounds the many bugs in the product further.
    • Even as part of a GDPR request we found it difficult to get our data from the company, we were also charged for the privilege.
    • Support is slow and unwilling to admit where fundamental problems exist in the product. If they respond it's with a workaround rather than a fix.
    • Lots of corny comments about billing, making money, "license to Bill" are communicated from the company and in the product. Not everyone in this sector is driven by money some of us want to provide a quality service, the money is an outcome of a good job not the starting point.
    • The sales process consisted of basically lots of window dressing about the product, we were tied to 3 years and then found out most of the features we purchased the product for don't work and many still don't work nearly 3 years later.
    Read full review

    Pricing Details

    17hats

    Starting Price

    $45 per month

    Editions & Modules

    17hats editions and modules pricing
    EditionModules
    Starting Price$45.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vincere

    Starting Price

    Editions & Modules

    Vincere editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Usability

      17hats

      It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
      Read full review

      HRBoss

      The slow load times, buggy performance, and constant need to use workarounds make it a hugely frustrating offering, as basic as a candidate search requires the exact details to be entered or it cannot find the record in question. We struggled to get our data off their platform which should raise a very real warning for any customers who wants to leave, we were also tied into a lengthy contract, in hindsight, I should have realised the fact they felt the need to tie us in for so long suggests the product alone would not make us want to stay.
      Read full review

      Support Rating

      17hats

      It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
      Read full review

      HRBoss

      I mostly got Alex, and she was absolutely amazing and sometimes I would request for her to help me. The support at Vincere that I have received so far has been great!
      Read full review

      Alternatives Considered

      17hats

      No answers on this topic

      HRBoss

      We came very close to signing with Bullhorn. To be fair it looks like a good system but we've heard stories from contacts of ours who have been burned by them. Also, we dealt with about 4 different salespeople during the sales cycle which didn't sit well with me. After being on our previous system for so many years we wanted to make the right choice. We also looked at Jobscience and Talent Rover but the quotations came back too high. Plus, I've used Salesforce.com before and didn't have a great experience. We were quite nervous about signing with a company that we'd never heard of - Vincere- but we felt in capable hands with the team there. It's been a really positive experience.
      Read full review

      Return on Investment

      17hats

      • ROI - Saves me time on creating invoices and questionnaires.
      Read full review

      HRBoss

      • Candidates are lost in the pipeline. With so many candidates, they are forgotten in the system.
      • Notification system leaves us asking each other if something has been done.
      • There is no automation in it. It's like putting papers in a shoebox and digging them all out with the 'incredible' search system.
      • They call 3 times a week to ask if everything is OK. It is not okay to ask users what they want and release it 3 months later.
      Read full review

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