What users are saying about
4 Ratings
13 Ratings
4 Ratings
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Score 8.9 out of 100
13 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Vincere

This has been such a fantastic experience for our company, I'd recommend Vincere in a heartbeat. Fantastic service with a team who seem like they genuinely just want to help - they really seemed to care about getting us happy with their product, especially when helping us finish the data import from our old system.

I'd say it would be a good fit for a large recruitment company as the dashboards and reporting is very good. However, the low price also makes it a good option for start-ups or cost conscious firms.
Harriet O'Connor | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
Vincere
Customer data management / contact management
17hats
9.7
Vincere
Workflow management
17hats
9.7
Vincere
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Vincere
Contract management
17hats
10.0
Vincere
Quote & order management
17hats
10.0
Vincere
Interaction tracking
17hats
8.0
Vincere

Customer Service & Support

17hats
8.0
Vincere
Case management
17hats
8.0
Vincere

Marketing Automation

17hats
8.0
Vincere
Lead management
17hats
8.0
Vincere

CRM Project Management

17hats
9.5
Vincere
Task management
17hats
9.0
Vincere
Billing and invoicing management
17hats
10.0
Vincere

Customization

17hats
9.7
Vincere
Custom fields
17hats
9.4
Vincere
Custom objects
17hats
10.0
Vincere

Security

17hats
9.5
Vincere
Single sign-on capability
17hats
10.0
Vincere
Role-based user permissions
17hats
9.0
Vincere

Integrations with 3rd-party Software

17hats
8.0
Vincere
Marketing automation
17hats
8.0
Vincere

Platform

17hats
8.0
Vincere
Mobile access
17hats
8.0
Vincere

Recruiting / ATS

17hats
Vincere
6.1
Job Requisition Management
17hats
Vincere
5.1
Company Website Posting
17hats
Vincere
7.1
Publish to Social Media
17hats
Vincere
5.6
Job Search Site Posting
17hats
Vincere
5.1
Customized Application Form
17hats
Vincere
5.1
Resume Management
17hats
Vincere
5.1
Duplicate Candidate Prevention
17hats
Vincere
5.1
Candidate Search
17hats
Vincere
6.7
Applicant Tracking
17hats
Vincere
6.7
Collaboration
17hats
Vincere
5.6
Task Creation and Delegation
17hats
Vincere
6.7
Email Templates
17hats
Vincere
6.7
User Permissions
17hats
Vincere
7.6
Notifications and Alerts
17hats
Vincere
7.6
Reporting
17hats
Vincere
5.1

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Vincere

  • Alex (on the help desk) is amazing when it comes to helping me when I don't know how to process things on the system; she knows exactly what I need to understand what she is trying to explain and even does a quick video for me which helps a lot and saves me time.
  • CV integration is great and saves me a lot on having to write a candidate's CV from scratch or copying and pasting.
  • The live list to clients and how it allows the client to interact with you and inside their own organization. It also looks more professional, the way it is sent to the client, than just a generic email.
  • I love the reporting system and how it keeps you on your toes, as you can see where you are as in stats and how much you need to bring in still. For managers and owners, the reporting functions are great. As long as your staff are capturing all the info into the system your reports will pretty much be 100% accurate. The best thing is you can pull a report to let you know exactly which data isn't being put into they system by which staff and you can then follow up with them.
Lee Jatho MRCSA | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Vincere

  • Full of bugs.
  • The same data points are quoted differently across the product.
  • Removing data when you wish to leave has been a real challenge. Limited capability in the product itself and a slow to respond support team.
  • Support is poor in general.
  • Every new release provides more complexity that adds no value and compounds the many bugs in the product further.
  • Even as part of a GDPR request we found it difficult to get our data from the company, we were also charged for the privilege.
  • Support is slow and unwilling to admit where fundamental problems exist in the product. If they respond it's with a workaround rather than a fix.
  • Lots of corny comments about billing, making money, "license to Bill" are communicated from the company and in the product. Not everyone in this sector is driven by money some of us want to provide a quality service, the money is an outcome of a good job not the starting point.
  • The sales process consisted of basically lots of window dressing about the product, we were tied to 3 years and then found out most of the features we purchased the product for don't work and many still don't work nearly 3 years later.
Mark Hurren | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Vincere

Vincere 6.7
Based on 3 answers
Simple and clear system to use, and training provided and available for download meaning if anything has been missed we can go back and review
Rebecca Farrell | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Vincere

Vincere 10.0
Based on 2 answers
I mostly got Alex, and she was absolutely amazing and sometimes I would request for her to help me. The support at Vincere that I have received so far has been great!
Lee Jatho MRCSA | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Vincere

The interface and the bulk-activities. Even though the others are more customizable, Vincere.io definitely gives you plenty of freedom when doing other tasks.
Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Vincere

  • Our clients say that they like the way we interact with them through the platform, its fresh and dynamic
  • Tracks our KPI's and revenue generation
Paul Foster | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Vincere

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Vincere Editions & Modules

Additional Pricing Details

Rating Summary

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