17hats vs. Less Annoying CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Less Annoying CRM
Score 9.1 out of 10
N/A
Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.
$15
per month per user
Pricing
17hatsLess Annoying CRM
Editions & Modules
Starting Price
$45.00
per month
Always
$15
per month per user
Offerings
Pricing Offerings
17hatsLess Annoying CRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.
More Pricing Information
Community Pulse
17hatsLess Annoying CRM
Top Pros
Top Cons
Features
17hatsLess Annoying CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Less Annoying CRM
8.3
40 Ratings
8% above category average
Customer data management / contact management10.02 Ratings9.939 Ratings
Workflow management10.02 Ratings9.833 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.235 Ratings
Contract management10.02 Ratings7.517 Ratings
Quote & order management10.01 Ratings6.313 Ratings
Interaction tracking8.01 Ratings9.928 Ratings
Territory management00 Ratings7.718 Ratings
Opportunity management00 Ratings8.232 Ratings
Channel / partner relationship management00 Ratings7.115 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Less Annoying CRM
9.5
34 Ratings
23% above category average
Case management8.01 Ratings9.030 Ratings
Help desk management00 Ratings9.931 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Less Annoying CRM
7.6
26 Ratings
1% above category average
Lead management8.01 Ratings8.525 Ratings
Email marketing00 Ratings6.815 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Less Annoying CRM
9.9
34 Ratings
26% above category average
Task management9.01 Ratings9.933 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Reporting00 Ratings9.924 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Less Annoying CRM
8.5
35 Ratings
11% above category average
Custom fields9.92 Ratings9.935 Ratings
Custom objects10.01 Ratings00 Ratings
Scripting environment00 Ratings7.06 Ratings
API for custom integration00 Ratings8.64 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Less Annoying CRM
10.0
23 Ratings
18% above category average
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings10.023 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Less Annoying CRM
4.8
4 Ratings
40% below category average
Marketing automation8.01 Ratings4.84 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Less Annoying CRM
9.9
23 Ratings
28% above category average
Mobile access8.01 Ratings9.923 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Less Annoying CRM
7.8
24 Ratings
2% above category average
Forecasting00 Ratings7.112 Ratings
Pipeline visualization00 Ratings8.121 Ratings
Customizable reports00 Ratings8.118 Ratings
Best Alternatives
17hatsLess Annoying CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsLess Annoying CRM
Likelihood to Recommend
10.0
(2 ratings)
10.0
(40 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
9.0
(1 ratings)
9.1
(28 ratings)
Support Rating
8.0
(2 ratings)
9.2
(29 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
17hatsLess Annoying CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Less Annoying CRM
I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Less Annoying CRM
  • Simple, intuitive usage
  • Daily agenda emails
  • Ease of moving calendar / action items around, closing out
  • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
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Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Less Annoying CRM
  • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
  • I really don't have anything else to add. LACRM is perfect for us.
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Likelihood to Renew
17hats
No answers on this topic
Less Annoying CRM
Excellent product which meets my needs of a complex industry
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Less Annoying CRM
In a nutshell, lesson on CRM is everything I didn’t even realize that I wanted. The website is so smooth and intuitive, using it in my mobile browser is unbelievably easy and efficient, and the fact that it’s so remarkably easy to use and the website loads so incredibly fast, that for those things alone deserves a 10. Everything else it does is just a bonus. I highly recommend Less Annoying CRM.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Less Annoying CRM
I happen to be a blind person that uses a screen reader to access software on my computer. Anytime I have had an issue with the Less Annoying CRM software, I have always had a person from customer service either walk me through my issue or send my concerns to their developers that resolve my issues in a timely manner. I highly recommend this software based off of the customer service alone.
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Implementation Rating
17hats
No answers on this topic
Less Annoying CRM
After explaining that I was moving from Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
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Alternatives Considered
17hats
No answers on this topic
Less Annoying CRM
HubSpot has a huge selection of tools, reports, integrations and supports that Less Annoying does not have. It is not comparable in price or functionality - but I am comparing it because it was the last CRM I used before I used Less Annoying, and it made me realize that if you don't need all the bells and whistles, but you just need to track your Customers and manage your leads and you don't want to spend a lot of money, Less Annoying CRM is the way to go.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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Less Annoying CRM
  • Not just storage of information, but utilizing that information to build stronger relationships with clients
  • Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales!
Read full review
ScreenShots

Less Annoying CRM Screenshots

Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.