What users are saying about
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Less Annoying CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Platform

Sales Force Automation

9.5

17hats

95%
8.8

Less Annoying CRM

88%
Less Annoying CRM ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
9 Ratings

Workflow management

9.9
99%
2 Ratings
10.0
100%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.8
88%
6 Ratings

Contract management

10.0
100%
2 Ratings
7.5
75%
5 Ratings

Quote & order management

10.0
100%
1 Rating
6.9
69%
4 Ratings

Interaction tracking

8.0
80%
1 Rating
10.0
100%
6 Ratings

Territory management

N/A
0 Ratings
8.7
87%
3 Ratings

Opportunity management

N/A
0 Ratings
10.0
100%
8 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.7
77%
4 Ratings

Customer Service & Support

8.0

17hats

80%
9.4

Less Annoying CRM

94%
Less Annoying CRM ranks higher in 2/2 features

Case management

8.0
80%
1 Rating
8.8
88%
6 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
7 Ratings

Marketing Automation

8.0

17hats

80%
8.5

Less Annoying CRM

85%
Less Annoying CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
6 Ratings

Email marketing

N/A
0 Ratings
8.1
81%
5 Ratings

CRM Project Management

9.5

17hats

95%
8.3

Less Annoying CRM

83%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.8
88%
8 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
7.8
78%
5 Ratings

Customization

9.9

17hats

99%
9.1

Less Annoying CRM

91%
Less Annoying CRM ranks higher in 3/4 features

Custom fields

9.8
98%
2 Ratings
10.0
100%
8 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Scripting environment

N/A
0 Ratings
8.1
81%
2 Ratings

API for custom integration

N/A
0 Ratings
9.1
91%
1 Rating

Security

9.5

17hats

95%
8.2

Less Annoying CRM

82%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.2
82%
5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Less Annoying CRM

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
8.5

Less Annoying CRM

85%
Less Annoying CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.5
85%
6 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.5

Less Annoying CRM

75%
Less Annoying CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.4
74%
4 Ratings

Pipeline visualization

N/A
0 Ratings
8.3
83%
5 Ratings

Customizable reports

N/A
0 Ratings
6.8
68%
4 Ratings

Attribute Ratings

  • Less Annoying CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
10.0

Less Annoying CRM

100%
9 Ratings

Usability

9.0

17hats

90%
1 Rating

Less Annoying CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.1

Less Annoying CRM

91%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user, per month

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Less Annoying CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Less Annoying CRM

Less Annoying CRM 9.1
Based on 2 answers
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Add comparison