Lives up to its name.
April 25, 2023

Lives up to its name.

Kevin Kalbac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Less Annoying CRM

As my customer outreach program grew, it became impractical to stay paper based. I wanted a CRM that would enable me to attach scans of all my hand-written notes, customer business cards, etc. that I had been working from. I also wanted a CRM that was somewhat configurable and made it easy to capture emails. And most importantly, I wanted a CRM that was simple and intuitive. LA is all these things and more. No training was necessary to figure out how to use it - I was up & running immediately. For my small business, this has been the perfect organization tool. Highly recommend!
  • Simple, intuitive usage
  • Daily agenda emails
  • Ease of moving calendar / action items around, closing out
  • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
  • None that I've run across
  • Tremendous aid in keeping up with many leads / customers, but I haven't quantified it.
I used ACT! heavily in the 1990's to great success in my sales/account management job. It was a great tool at the time. But it seems ACT! hasn't kept up with the market and the current reviews reflect it - "clunky," "out of date," "cumbersome" were common in many of the reviews I read. LA, by contrast, seems to be the exact opposite of these things.

Do you think Less Annoying CRM delivers good value for the price?

Yes

Are you happy with Less Annoying CRM's feature set?

Yes

Did Less Annoying CRM live up to sales and marketing promises?

Yes

Did implementation of Less Annoying CRM go as expected?

Yes

Would you buy Less Annoying CRM again?

Yes

Too many products seem too focused on making them as comprehensive as possible, and in the process, simplicity and ease of use falls by the wayside. LA has done a great job of staying focused on their market and designing the product to be simple and intuitive. And they back it up with great tech support (which you may never need).
Love being able to call and get a live person fairly quickly!
LA is well-suited for a small business. It seems very well-designed and thought out for use in this environment. Unlike others CRM's on the market, LA doesn't seem to be engineered to be all things to all markets, but instead has done a great job on focusing on the small business environment.

Less Annoying CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Case management
Not Rated
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated