What users are saying about
1 Ratings
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Top Rated
189 Ratings
1 Ratings
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Score 9 out of 100

Pipedrive

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Top Rated
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Pipedrive
6.3
Customer data management / contact management
17hats
9.0
Pipedrive
6.5
Workflow management
17hats
9.0
Pipedrive
7.9
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Pipedrive
8.0
Contract management
17hats
10.0
Pipedrive
3.1
Quote & order management
17hats
10.0
Pipedrive
5.1
Interaction tracking
17hats
8.0
Pipedrive
7.1
Territory management
17hats
Pipedrive
6.6
Opportunity management
17hats
Pipedrive
8.5
Channel / partner relationship management
17hats
Pipedrive
4.3

Customer Service & Support

17hats
8.0
Pipedrive
2.9
Case management
17hats
8.0
Pipedrive
4.7
Call center management
17hats
Pipedrive
1.1
Help desk management
17hats
Pipedrive
3.1

Marketing Automation

17hats
8.0
Pipedrive
8.2
Lead management
17hats
8.0
Pipedrive
7.8
Email marketing
17hats
Pipedrive
8.7

CRM Project Management

17hats
9.5
Pipedrive
6.5
Task management
17hats
9.0
Pipedrive
8.1
Billing and invoicing management
17hats
10.0
Pipedrive
4.1
Reporting
17hats
Pipedrive
7.2

Customization

17hats
8.0
Pipedrive
6.3
Custom fields
17hats
8.0
Pipedrive
8.4
Custom objects
17hats
Pipedrive
8.0
Scripting environment
17hats
Pipedrive
1.0
API for custom integration
17hats
Pipedrive
7.7

Security

17hats
9.5
Pipedrive
7.2
Single sign-on capability
17hats
10.0
Pipedrive
6.1
Role-based user permissions
17hats
9.0
Pipedrive
8.2

Integrations with 3rd-party Software

17hats
8.0
Pipedrive
3.6
Marketing automation
17hats
8.0
Pipedrive
3.6
Compensation management
17hats
Pipedrive
3.5

Platform

17hats
8.0
Pipedrive
8.2
Mobile access
17hats
8.0
Pipedrive
8.2

CRM Reporting & Analytics

17hats
Pipedrive
5.0
Forecasting
17hats
Pipedrive
5.1
Pipeline visualization
17hats
Pipedrive
8.2
Customizable reports
17hats
Pipedrive
1.7

Social CRM

17hats
Pipedrive
1.1
Social data
17hats
Pipedrive
1.1
Social engagement
17hats
Pipedrive
1.1

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 1 answer
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 1 answer
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Pipedrive

In general, there weren't significant differences between the products we've been using. One of the other best choices we found was on monday.com. The feature that made us go with Pipedrive instead was the possibility to overview all our data and projects in a single hub in which we can view the whole picture or focus in specific timelines, tasks, etcetera.
Martín Stricker | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

17hats

Pipedrive

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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