3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 3 reviews and ratings
Top Rated
222 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 222 reviews and ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employeesFeature Rating Comparison
Sales Force Automation
17hats
9.3
Pipedrive
6.3
Customer data management / contact management
17hats
9.5
Pipedrive
6.5
Workflow management
17hats
9.5
Pipedrive
7.8
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Pipedrive
7.9
Contract management
17hats
10.0
Pipedrive
3.0
Quote & order management
17hats
10.0
Pipedrive
5.1
Interaction tracking
17hats
8.0
Pipedrive
7.1
Territory management
17hats
—
Pipedrive
6.6
Opportunity management
17hats
—
Pipedrive
8.7
Channel / partner relationship management
17hats
—
Pipedrive
4.3
Customer Service & Support
17hats
8.0
Pipedrive
2.9
Case management
17hats
8.0
Pipedrive
4.7
Call center management
17hats
—
Pipedrive
1.1
Help desk management
17hats
—
Pipedrive
3.1
Marketing Automation
17hats
8.0
Pipedrive
8.2
Lead management
17hats
8.0
Pipedrive
7.7
Email marketing
17hats
—
Pipedrive
8.7
CRM Project Management
17hats
9.5
Pipedrive
6.3
Task management
17hats
9.0
Pipedrive
8.0
Billing and invoicing management
17hats
10.0
Pipedrive
4.1
Reporting
17hats
—
Pipedrive
6.8
Customization
17hats
9.5
Pipedrive
6.0
Custom fields
17hats
9.0
Pipedrive
8.2
Custom objects
17hats
10.0
Pipedrive
7.5
Scripting environment
17hats
—
Pipedrive
1.0
API for custom integration
17hats
—
Pipedrive
7.3
Security
17hats
9.5
Pipedrive
7.2
Single sign-on capability
17hats
10.0
Pipedrive
6.1
Role-based user permissions
17hats
9.0
Pipedrive
8.3
Integrations with 3rd-party Software
17hats
8.0
Pipedrive
3.6
Marketing automation
17hats
8.0
Pipedrive
3.6
Compensation management
17hats
—
Pipedrive
3.5
Platform
17hats
8.0
Pipedrive
7.9
Mobile access
17hats
8.0
Pipedrive
7.9
CRM Reporting & Analytics
17hats
—
Pipedrive
5.0
Forecasting
17hats
—
Pipedrive
5.1
Pipeline visualization
17hats
—
Pipedrive
8.1
Customizable reports
17hats
—
Pipedrive
1.7
Social CRM
17hats
—
Pipedrive
1.1
Social data
17hats
—
Pipedrive
1.1
Social engagement
17hats
—
Pipedrive
1.1
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
- Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
- Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
- Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
- Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
- Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
CEO
Sealed SpeedHospital & Health Care, 11-50 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
- Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
- I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
- I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson GroupMarketing and Advertising, 1-10 employees
Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Pipedrive
Pipedrive 8.2
Based on 2 answers
Unless I find something better...

Verified User
Consultant in Other
Internet Company, 1-10 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Business Development Manager
R.O.I. DigitalMarketing and Advertising, 11-50 employees
Support Rating
17hats
17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Director of Sales
SASCO Chemical Group, Inc.Chemicals, 51-200 employees
Implementation Rating
17hats
No score
No answers yet
No answers on this topic
Pipedrive
Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Director of Sales
SASCO Chemical Group, Inc.Chemicals, 51-200 employees
Alternatives Considered
17hats
No answers on this topic
Pipedrive
- Convenient user interface for our staff to work with.
- Easy to train the Sales staff for the sales manager.
- Better pricing and features when compared to other alternatives.
- Dedicated to sales management, not mixed up, and no confusion.
- Great automation & integration. It was easy for our Technical Team to do Slack integration.
Digital Marketing Executive
ShoutOUTComputer Software, 11-50 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
- Keeping everything organized has been a huge plus
- By having organized records, different sales reps can take over opportunities easily
- As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Founder
Raw AthleticsSports, 1-10 employees
Screenshots
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—Pipedrive
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Pipedrive Editions & Modules
Edition
Essential | $15.001 |
---|---|
Advanced | $29.001 |
Professional | $59.001 |
- Per Month