7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
341 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 341 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
- Pipedrive ranks higher in 1 feature set: Marketing Automation
Sales Force Automation
9.5
17hats
95%

6.4
Pipedrive
64%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

6.5
65%
15 Ratings
Workflow management
9.9
99%
2 Ratings

7.8
78%
12 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

8.1
81%
53 Ratings
Contract management
10.0
100%
2 Ratings

3.0
30%
9 Ratings
Quote & order management
10.0
100%
1 Rating

5.1
51%
7 Ratings
Interaction tracking
8.0
80%
1 Rating

7.1
71%
13 Ratings
Territory management
N/A
0 Ratings

6.6
66%
8 Ratings
Opportunity management
N/A
0 Ratings

8.9
89%
56 Ratings
Channel / partner relationship management
N/A
0 Ratings

4.3
43%
9 Ratings
Customer Service & Support
8.0
17hats
80%

2.9
Pipedrive
29%
Pipedrive ranks higher in 2/3 features
Pipedrive ranks higher in 2/3 features
Case management
8.0
80%
1 Rating

4.7
47%
6 Ratings
Call center management
N/A
0 Ratings

1.1
11%
5 Ratings
Help desk management
N/A
0 Ratings

3.1
31%
6 Ratings
Marketing Automation
8.0
17hats
80%

8.8
Pipedrive
88%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

8.9
89%
40 Ratings
Email marketing
N/A
0 Ratings

8.7
87%
4 Ratings
CRM Project Management
9.5
17hats
95%

6.2
Pipedrive
62%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

7.5
75%
54 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

4.1
41%
5 Ratings
Reporting
N/A
0 Ratings

6.9
69%
53 Ratings
Customization
9.9
17hats
99%

5.8
Pipedrive
58%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings

7.6
76%
54 Ratings
Custom objects
10.0
100%
1 Rating

7.2
72%
44 Ratings
Scripting environment
N/A
0 Ratings

1.0
10%
4 Ratings
API for custom integration
N/A
0 Ratings

7.3
73%
39 Ratings
Security
9.5
17hats
95%

7.4
Pipedrive
74%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

6.1
61%
12 Ratings
Role-based user permissions
9.0
90%
1 Rating

8.7
87%
51 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

3.6
Pipedrive
36%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating

3.6
36%
7 Ratings
Compensation management
N/A
0 Ratings

3.5
35%
4 Ratings
Platform
8.0
17hats
80%

7.8
Pipedrive
78%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

7.8
78%
51 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

5.1
Pipedrive
51%
Pipedrive ranks higher in 3/3 features
Pipedrive ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

5.1
51%
11 Ratings
Pipeline visualization
N/A
0 Ratings

8.5
85%
58 Ratings
Customizable reports
N/A
0 Ratings

1.7
17%
8 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

1.1
Pipedrive
11%
Pipedrive ranks higher in 2/2 features
Pipedrive ranks higher in 2/2 features
Social data
N/A
0 Ratings

1.1
11%
5 Ratings
Social engagement
N/A
0 Ratings

1.1
11%
5 Ratings
Attribute Ratings
- 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
- Pipedrive is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

9.2
Pipedrive
92%
61 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings

8.0
Pipedrive
80%
3 Ratings
Usability
9.0
17hats
90%
1 Rating

8.8
Pipedrive
88%
12 Ratings
Availability
17hats
N/A
0 Ratings

8.2
Pipedrive
82%
2 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

9.3
Pipedrive
93%
12 Ratings
Implementation Rating
17hats
N/A
0 Ratings

8.2
Pipedrive
82%
3 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Sales Director
ElemerceMarketing & Advertising, 51-200 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
- Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
- Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
- Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.

Verified User
Partner in Sales
Hospital & Health Care Company, 11-50 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
- There is definitely a bit of a learning curve
- Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
- It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.

Verified User
C-Level Executive in Marketing
Marketing and Advertising Company, 1-10 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Pipedrive
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per month
Pipedrive Editions & Modules
Edition
Essential | $15.001 |
---|---|
Advanced | $29.001 |
Professional | $59.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Pipedrive
Pipedrive 8.0
Based on 3 answers
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 51-200 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pipedrive
Pipedrive 8.8
Based on 12 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.

Verified User
Professional in Customer Service
Financial Services Company, 11-50 employeesSupport Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
Pipedrive 9.3
Based on 12 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.

Verified User
Account Manager in Sales
Telecommunications Company, 1-10 employeesImplementation Rating
17hats
No score
No answers yet
No answers on this topic
Pipedrive
Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Director of Sales
SASCO Chemical Group, Inc.Chemicals, 51-200 employees
Alternatives Considered
17hats
No answers on this topic
Pipedrive
Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pipedrive
- Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
- Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
- Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development
Angelson GroupMarketing and Advertising, 1-10 employees