What users are saying about
7 Ratings
341 Ratings
7 Ratings
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Score 9.1 out of 100
341 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • Pipedrive ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.5

17hats

95%
6.4

Pipedrive

64%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
6.5
65%
15 Ratings

Workflow management

9.9
99%
2 Ratings
7.8
78%
12 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.1
81%
53 Ratings

Contract management

10.0
100%
2 Ratings
3.0
30%
9 Ratings

Quote & order management

10.0
100%
1 Rating
5.1
51%
7 Ratings

Interaction tracking

8.0
80%
1 Rating
7.1
71%
13 Ratings

Territory management

N/A
0 Ratings
6.6
66%
8 Ratings

Opportunity management

N/A
0 Ratings
8.9
89%
56 Ratings

Channel / partner relationship management

N/A
0 Ratings
4.3
43%
9 Ratings

Customer Service & Support

8.0

17hats

80%
2.9

Pipedrive

29%
Pipedrive ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
4.7
47%
6 Ratings

Call center management

N/A
0 Ratings
1.1
11%
5 Ratings

Help desk management

N/A
0 Ratings
3.1
31%
6 Ratings

Marketing Automation

8.0

17hats

80%
8.8

Pipedrive

88%
Pipedrive ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
40 Ratings

Email marketing

N/A
0 Ratings
8.7
87%
4 Ratings

CRM Project Management

9.5

17hats

95%
6.2

Pipedrive

62%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.5
75%
54 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
4.1
41%
5 Ratings

Reporting

N/A
0 Ratings
6.9
69%
53 Ratings

Customization

9.9

17hats

99%
5.8

Pipedrive

58%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
7.6
76%
54 Ratings

Custom objects

10.0
100%
1 Rating
7.2
72%
44 Ratings

Scripting environment

N/A
0 Ratings
1.0
10%
4 Ratings

API for custom integration

N/A
0 Ratings
7.3
73%
39 Ratings

Security

9.5

17hats

95%
7.4

Pipedrive

74%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.1
61%
12 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.7
87%
51 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
3.6

Pipedrive

36%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
3.6
36%
7 Ratings

Compensation management

N/A
0 Ratings
3.5
35%
4 Ratings

Platform

8.0

17hats

80%
7.8

Pipedrive

78%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.8
78%
51 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
5.1

Pipedrive

51%
Pipedrive ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
5.1
51%
11 Ratings

Pipeline visualization

N/A
0 Ratings
8.5
85%
58 Ratings

Customizable reports

N/A
0 Ratings
1.7
17%
8 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
1.1

Pipedrive

11%
Pipedrive ranks higher in 2/2 features

Social data

N/A
0 Ratings
1.1
11%
5 Ratings

Social engagement

N/A
0 Ratings
1.1
11%
5 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Pipedrive is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.2

Pipedrive

92%
61 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
8.0

Pipedrive

80%
3 Ratings

Usability

9.0

17hats

90%
1 Rating
8.8

Pipedrive

88%
12 Ratings

Availability

17hats

N/A
0 Ratings
8.2

Pipedrive

82%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.3

Pipedrive

93%
12 Ratings

Implementation Rating

17hats

N/A
0 Ratings
8.2

Pipedrive

82%
3 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Pipedrive

Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Mark Rueckert | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Pipedrive

  • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
  • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
  • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.0
Based on 3 answers
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Pipedrive

Pipedrive 8.8
Based on 12 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 12 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Pipedrive

Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Pipedrive

  • Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
  • Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
  • Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

17hats

Pipedrive

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