17hats vs Pipedrive | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8.6 out of 10

Based on 341 reviews and ratings

Feature Set Ratings

17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
Pipedrive ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

9.5

17hats

95%

6.4

Pipedrive

64%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

6.5

65%

15 Ratings

Workflow management

9.9

99%

2 Ratings

7.8

78%

12 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

8.1

81%

53 Ratings

Contract management

10.0

100%

2 Ratings

3.0

30%

9 Ratings

Quote & order management

10.0

100%

1 Rating

5.1

51%

7 Ratings

Interaction tracking

8.0

80%

1 Rating

7.1

71%

13 Ratings

Territory management

N/A

0 Ratings

6.6

66%

8 Ratings

Opportunity management

N/A

0 Ratings

8.9

89%

56 Ratings

Channel / partner relationship management

N/A

0 Ratings

4.3

43%

9 Ratings

Customer Service & Support

8.0

17hats

80%

2.9

Pipedrive

29%

Pipedrive ranks higher in 2/3 features

Case management

8.0

80%

1 Rating

4.7

47%

6 Ratings

Call center management

N/A

0 Ratings

1.1

11%

5 Ratings

Help desk management

N/A

0 Ratings

3.1

31%

6 Ratings

Marketing Automation

8.0

17hats

80%

8.8

Pipedrive

88%

Pipedrive ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

8.9

89%

40 Ratings

Email marketing

N/A

0 Ratings

8.7

87%

4 Ratings

CRM Project Management

9.5

17hats

95%

6.2

Pipedrive

62%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

7.5

75%

54 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

4.1

41%

5 Ratings

Reporting

N/A

0 Ratings

6.9

69%

53 Ratings

Customization

9.9

17hats

99%

5.8

Pipedrive

58%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

7.6

76%

54 Ratings

Custom objects

10.0

100%

1 Rating

7.2

72%

44 Ratings

Scripting environment

N/A

0 Ratings

1.0

10%

4 Ratings

API for custom integration

N/A

0 Ratings

7.3

73%

39 Ratings

Security

9.5

17hats

95%

7.4

Pipedrive

74%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

6.1

61%

12 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.7

87%

51 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

3.6

Pipedrive

36%

17hats ranks higher in 1/2 features

Marketing automation

8.0

80%

1 Rating

3.6

36%

7 Ratings

Compensation management

N/A

0 Ratings

3.5

35%

4 Ratings

Platform

8.0

17hats

80%

7.8

Pipedrive

78%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

7.8

78%

51 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

5.1

Pipedrive

51%

Pipedrive ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

5.1

51%

11 Ratings

Pipeline visualization

N/A

0 Ratings

8.5

85%

58 Ratings

Customizable reports

N/A

0 Ratings

1.7

17%

8 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

1.1

Pipedrive

11%

Pipedrive ranks higher in 2/2 features

Social data

N/A

0 Ratings

1.1

11%

5 Ratings

Social engagement

N/A

0 Ratings

1.1

11%

5 Ratings

Attribute Ratings

17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
Pipedrive is rated higher in 1 area: Support Rating

17hats

99%

2 Ratings

9.2

Pipedrive

92%

61 Ratings

17hats

N/A

0 Ratings

8.0

Pipedrive

80%

3 Ratings

17hats

90%

1 Rating

8.8

Pipedrive

88%

12 Ratings

17hats

N/A

0 Ratings

8.2

Pipedrive

82%

2 Ratings

17hats

80%

3 Ratings

9.3

Pipedrive

93%

12 Ratings

17hats

N/A

0 Ratings

8.2

Pipedrive

82%

3 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.

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Verified User

Partner in Sales

Hospital & Health Care Company, 11-50 employees

View all 61 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

There is definitely a bit of a learning curve
Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.

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Verified User

C-Level Executive in Marketing

Marketing and Advertising Company, 1-10 employees

View all 61 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$9 per month

Pipedrive Editions & Modules

Edition

Essential	$15.00¹
Advanced	$29.00¹
Professional	$59.00¹

per month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Pipedrive 8.0

Based on 3 answers

-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.

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Verified User

C-Level Executive in Information Technology

Information Technology & Services Company, 51-200 employees

View all 3 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Pipedrive 8.8

Based on 12 answers

As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.

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Verified User

Professional in Customer Service

Financial Services Company, 11-50 employees

View all 12 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Pipedrive 9.3

Based on 12 answers

The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.

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Verified User

Account Manager in Sales

Telecommunications Company, 1-10 employees

View all 12 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Pipedrive 8.2

Based on 3 answers

Experiment is the only way to start

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Ed Juline

Director of Sales

SASCO Chemical Group, Inc.Chemicals, 51-200 employees

View all 3 answers on this topic

Alternatives Considered

No answers on this topic

Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).

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Verified User

Analyst in Finance and Accounting

Medical Practice Company, 51-200 employees

View all 61 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.

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Justin Angelson, Digital and AI Solution Expert

Digital Strategy, Marketing Automation, Online Marketing, CRO, Branding, Wordpress Development

Angelson GroupMarketing and Advertising, 1-10 employees

View all 61 answers on this topic

Screenshots

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17hats

Pipedrive

17hats

Pipedrive

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Pipedrive

Case management

Call center management

Help desk management

17hats

Pipedrive

Lead management

Email marketing

17hats

Pipedrive

Task management

Billing and invoicing management

Reporting

17hats

Pipedrive

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Pipedrive

Single sign-on capability

Role-based user permissions

17hats

Pipedrive

Marketing automation

Compensation management

17hats

Pipedrive

Mobile access

17hats

Pipedrive

Forecasting

Pipeline visualization

Customizable reports

17hats

Pipedrive

Social data

Social engagement

17hats

Pipedrive

17hats

Pipedrive

17hats

Pipedrive

17hats

Pipedrive

17hats

Pipedrive

17hats

Pipedrive

Likelihood to Recommend

17hats

Pipedrive

Pros

17hats

Pipedrive

Cons

17hats

Pipedrive

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?