What users are saying about
7 Ratings
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Top Rated
2981 Ratings
7 Ratings
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Score 9.1 out of 100

Salesforce

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Top Rated
2981 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Salesforce.com ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Platform
  • 17hats and Salesforce.com are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
8.2

Salesforce

82%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.5
85%
185 Ratings

Workflow management

9.9
99%
2 Ratings
8.2
82%
176 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.8
78%
169 Ratings

Contract management

10.0
100%
2 Ratings
8.1
81%
142 Ratings

Quote & order management

10.0
100%
1 Rating
7.9
79%
134 Ratings

Interaction tracking

8.0
80%
1 Rating
8.4
84%
156 Ratings

Territory management

N/A
0 Ratings
8.0
80%
145 Ratings

Opportunity management

N/A
0 Ratings
8.6
86%
181 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.1
81%
127 Ratings

Customer Service & Support

8.0

17hats

80%
8.5

Salesforce

85%
Salesforce.com ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.0
90%
57 Ratings

Call center management

N/A
0 Ratings
8.4
84%
43 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
47 Ratings

Marketing Automation

8.0

17hats

80%
8.2

Salesforce

82%
Salesforce.com ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.4
84%
169 Ratings

Email marketing

N/A
0 Ratings
8.0
80%
144 Ratings

CRM Project Management

9.5

17hats

95%
7.8

Salesforce

78%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
158 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
6.7
67%
37 Ratings

Reporting

N/A
0 Ratings
8.6
86%
122 Ratings

Customization

9.9

17hats

99%
8.3

Salesforce

83%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.4
84%
175 Ratings

Custom objects

10.0
100%
1 Rating
8.5
85%
167 Ratings

Scripting environment

N/A
0 Ratings
8.1
81%
126 Ratings

API for custom integration

N/A
0 Ratings
8.2
82%
146 Ratings

Security

9.5

17hats

95%
8.7

Salesforce

87%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.6
86%
144 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.7
87%
136 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.0

Salesforce

80%
Salesforce.com ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.0
80%
149 Ratings

Compensation management

N/A
0 Ratings
8.0
80%
100 Ratings

Platform

8.0

17hats

80%
8.2

Salesforce

82%
Salesforce.com ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.2
82%
158 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.5

Salesforce

85%
Salesforce.com ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.3
83%
157 Ratings

Pipeline visualization

N/A
0 Ratings
8.5
85%
173 Ratings

Customizable reports

N/A
0 Ratings
8.6
86%
181 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.1

Salesforce

81%
Salesforce.com ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.1
81%
115 Ratings

Social engagement

N/A
0 Ratings
8.1
81%
113 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • 17hats and Salesforce.com are tied in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.2

Salesforce

82%
303 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
9.5

Salesforce

95%
50 Ratings

Usability

9.0

17hats

90%
1 Rating
8.4

Salesforce

84%
90 Ratings

Availability

17hats

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

17hats

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.0

Salesforce

80%
117 Ratings

In-Person Training

17hats

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

17hats

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

17hats

N/A
0 Ratings
9.4

Salesforce

94%
32 Ratings

Contract Terms and Pricing Model

17hats

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

17hats

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

17hats

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.5
Based on 50 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Salesforce

Salesforce 8.4
Based on 90 answers
Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
Al Mubassir Muin | TrustRadius Reviewer

Reliability and Availability

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Salesforce

Salesforce 8.0
Based on 117 answers
Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
Anonymous | TrustRadius Reviewer

In-Person Training

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 10 answers
The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
Anonymous | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Professional Services

17hats

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.3
Based on 8 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

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