17hats vs Vtiger | TrustRadius

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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I would rate Vtiger with 9/10 simply because:

It is fast
It s easy to use
It gets updated quite often with new features
It is very customizable

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Miguel Nuñez

Information Technology Project Manager & Quality Assurance

GB Advisors, Inc.Computer Software, 51-200 employees

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Feature Rating Comparison

17hats

Vtiger

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Opportunity management

17hats

Vtiger

Case management

Help desk management

17hats

Vtiger

Lead management

Email marketing

17hats

Vtiger

Task management

Billing and invoicing management

Reporting

17hats

Vtiger

Custom fields

Custom objects

API for custom integration

17hats

Vtiger

Single sign-on capability

Role-based user permissions

17hats

Vtiger

Marketing automation

17hats

Vtiger

Mobile access

17hats

Vtiger

Forecasting

Pipeline visualization

Customizable reports

17hats

Vtiger

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.

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Geoff Yeagley

Sr. Account Manager and Marketing Manager

Compass IT Compliance, LLCComputer & Network Security, 11-50 employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
It's still very simple. There is room for improvement with the setup of the admin panel.
The dropdowns function funny when scrolled down. It's picky but it's frustrating.
The search function could be improved.

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Ellen Evans

Marketing Analytics & Sales Planner

PositecMarketing and Advertising, 1001-5000 employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Vtiger 9.0

Based on 1 answer

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.

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Thomas Olesen

Consultant

mylocal.org.ukInformation Technology and Services, 1-10 employees

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Alternatives Considered

No answers on this topic

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful

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Nomar Norono

Inbound Leads Team Lead

GB Advisors, Inc.Computer Software, 11-50 employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.

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Verified User

General Manager in Engineering

Electrical/Electronic Manufacturing Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10*

* / user / month

Vtiger Editions & Modules

Edition

Sales Starter	$10¹
Sales Professional	$20¹
Support Starter	$10¹
Support Professional	$20¹
Ultimate	$30¹

/ user / month

Additional Pricing Details

Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

17hats

Vtiger

17hats

Vtiger

Likelihood to Recommend

17hats

Vtiger

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Opportunity management

Case management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social engagement

Pros

17hats

Vtiger

Cons

17hats

Vtiger

Support Rating

17hats

Vtiger

Alternatives Considered

17hats

Vtiger

Return on Investment

17hats

Vtiger

Screenshots

17hats

Vtiger

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Vtiger Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison