What users are saying about
7 Ratings
29 Ratings
7 Ratings
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Score 9.1 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Vtiger ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation

Sales Force Automation

9.5

17hats

95%
7.6

Vtiger

76%
17hats ranks higher in 5/7 features

Customer data management / contact management

9.9
99%
2 Ratings
8.3
83%
7 Ratings

Workflow management

9.9
99%
2 Ratings
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.5
75%
7 Ratings

Contract management

10.0
100%
2 Ratings
7.0
70%
5 Ratings

Quote & order management

10.0
100%
1 Rating
7.4
74%
5 Ratings

Interaction tracking

8.0
80%
1 Rating
9.6
96%
5 Ratings

Opportunity management

N/A
0 Ratings
6.7
67%
7 Ratings

Customer Service & Support

8.0

17hats

80%
8.5

Vtiger

85%
Vtiger ranks higher in 2/2 features

Case management

8.0
80%
1 Rating
8.0
80%
5 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
5 Ratings

Marketing Automation

8.0

17hats

80%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.4
94%
5 Ratings

Email marketing

N/A
0 Ratings
9.6
96%
5 Ratings

CRM Project Management

9.5

17hats

95%
8.7

Vtiger

87%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
5 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.2
92%
6 Ratings

Reporting

N/A
0 Ratings
9.0
90%
6 Ratings

Customization

9.9

17hats

99%
7.8

Vtiger

78%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
7.8
78%
7 Ratings

Custom objects

10.0
100%
1 Rating
8.4
84%
6 Ratings

API for custom integration

N/A
0 Ratings
7.2
72%
5 Ratings

Security

9.5

17hats

95%
8.5

Vtiger

85%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
7 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Vtiger

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
5.0

Vtiger

50%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.0
50%
5 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
5 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
5 Ratings

Customizable reports

N/A
0 Ratings
9.6
96%
6 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
6.0

Vtiger

60%
Vtiger ranks higher in 1/1 features

Social engagement

N/A
0 Ratings
6.0
60%
4 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • Vtiger is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
7.5

Vtiger

75%
7 Ratings

Usability

9.0

17hats

90%
1 Rating

Vtiger

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

Screenshots

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