What users are saying about
1 Ratings
23 Ratings
1 Ratings
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Score 9 out of 100
23 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Vtiger
7.8
Customer data management / contact management
17hats
9.0
Vtiger
8.6
Workflow management
17hats
9.0
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Vtiger
7.2
Contract management
17hats
10.0
Vtiger
7.6
Quote & order management
17hats
10.0
Vtiger
8.1
Interaction tracking
17hats
8.0
Vtiger
9.3
Opportunity management
17hats
Vtiger
7.0

Customer Service & Support

17hats
8.0
Vtiger
7.3
Case management
17hats
8.0
Vtiger
7.0
Help desk management
17hats
Vtiger
7.7

Marketing Automation

17hats
8.0
Vtiger
9.0
Lead management
17hats
8.0
Vtiger
8.6
Email marketing
17hats
Vtiger
9.3

CRM Project Management

17hats
9.5
Vtiger
8.8
Task management
17hats
9.0
Vtiger
8.0
Billing and invoicing management
17hats
10.0
Vtiger
9.4
Reporting
17hats
Vtiger
9.0

Customization

17hats
8.0
Vtiger
8.0
Custom fields
17hats
8.0
Vtiger
7.7
Custom objects
17hats
Vtiger
8.8
API for custom integration
17hats
Vtiger
7.4

Security

17hats
9.5
Vtiger
8.7
Single sign-on capability
17hats
10.0
Vtiger
Role-based user permissions
17hats
9.0
Vtiger
8.7

Integrations with 3rd-party Software

17hats
8.0
Vtiger
Marketing automation
17hats
8.0
Vtiger

Platform

17hats
8.0
Vtiger
6.1
Mobile access
17hats
8.0
Vtiger
6.1

CRM Reporting & Analytics

17hats
Vtiger
9.4
Forecasting
17hats
Vtiger
8.8
Pipeline visualization
17hats
Vtiger
9.9
Customizable reports
17hats
Vtiger
9.5

Social CRM

17hats
Vtiger
5.8
Social engagement
17hats
Vtiger
5.8

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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