7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 29 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
- Vtiger ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation
Sales Force Automation
9.5
17hats
95%

7.6
Vtiger
76%
17hats ranks higher in 5/7 features
17hats ranks higher in 5/7 features
Customer data management / contact management
9.9
99%
2 Ratings

8.3
83%
7 Ratings
Workflow management
9.9
99%
2 Ratings

6.7
67%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

7.5
75%
7 Ratings
Contract management
10.0
100%
2 Ratings

7.0
70%
5 Ratings
Quote & order management
10.0
100%
1 Rating

7.4
74%
5 Ratings
Interaction tracking
8.0
80%
1 Rating

9.6
96%
5 Ratings
Opportunity management
N/A
0 Ratings

6.7
67%
7 Ratings
Customer Service & Support
8.0
17hats
80%

8.5
Vtiger
85%
Vtiger ranks higher in 2/2 features
Vtiger ranks higher in 2/2 features
Case management
8.0
80%
1 Rating

8.0
80%
5 Ratings
Help desk management
N/A
0 Ratings

9.0
90%
5 Ratings
Marketing Automation
8.0
17hats
80%

9.5
Vtiger
95%
Vtiger ranks higher in 2/2 features
Vtiger ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

9.4
94%
5 Ratings
Email marketing
N/A
0 Ratings

9.6
96%
5 Ratings
CRM Project Management
9.5
17hats
95%

8.7
Vtiger
87%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

8.0
80%
5 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

9.2
92%
6 Ratings
Reporting
N/A
0 Ratings

9.0
90%
6 Ratings
Customization
9.9
17hats
99%

7.8
Vtiger
78%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Custom fields
9.9
99%
2 Ratings

7.8
78%
7 Ratings
Custom objects
10.0
100%
1 Rating

8.4
84%
6 Ratings
API for custom integration
N/A
0 Ratings

7.2
72%
5 Ratings
Security
9.5
17hats
95%

8.5
Vtiger
85%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating

8.5
85%
7 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

Vtiger
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating

N/A
0 Ratings
Platform
8.0
17hats
80%

5.0
Vtiger
50%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

5.0
50%
5 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

9.5
Vtiger
95%
Vtiger ranks higher in 3/3 features
Vtiger ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

9.0
90%
5 Ratings
Pipeline visualization
N/A
0 Ratings

10.0
100%
5 Ratings
Customizable reports
N/A
0 Ratings

9.6
96%
6 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

6.0
Vtiger
60%
Vtiger ranks higher in 1/1 features
Vtiger ranks higher in 1/1 features
Social engagement
N/A
0 Ratings

6.0
60%
4 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- Vtiger is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

7.5
Vtiger
75%
7 Ratings
Usability
9.0
17hats
90%
1 Rating

Vtiger
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

9.0
Vtiger
90%
2 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Vtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Vtiger
- User-friendly interface.
- Reliable tracking system and alerts to maintain overall control of the proceses.
- Meets all the needs of the average company.
Inbound Leads Team Lead
GB Advisors, Inc.Computer Software, 11-50 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Vtiger
- Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
- It's still very simple. There is room for improvement with the setup of the admin panel.
- The dropdowns function funny when scrolled down. It's picky but it's frustrating.
- The search function could be improved.
Marketing Analytics & Sales Planner
PositecMarketing and Advertising, 1001-5000 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Vtiger
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$28 per month per user
Vtiger Editions & Modules
Edition
One Professional - Standard | $421 |
---|---|
One Enterprise - Standard | $581 |
One Professional - Single App | $281 |
One Enterprise - Single App | $421 |
- per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Vtiger
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Vtiger
Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Consultant
mylocal.org.ukInformation Technology and Services, 1-10 employees
Alternatives Considered
17hats
No answers on this topic
Vtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating

Verified User
General Manager in Engineering
Electrical/Electronic Manufacturing Company, 1-10 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Vtiger
- Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
- Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
- Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Sr. Account Manager and Marketing Manager
Compass IT Compliance, LLCComputer & Network Security, 11-50 employees