1CRM vs. Act! CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.0 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Act! CRM
Score 7.0 out of 10
N/A
Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.
$22
per month
Pricing
1CRMAct! CRM
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
Essentials
$22
per user, per month
Act! Premium - Basic
$37.50
per user, per month (billed annually)
Standard
$40
per user, per month
Expert
$55
per user, per month
Select - Extra Features
$79
per user, per month (billed annually)
Complete - Extra Features
$199
per user, per month (billed annually)
Advanced - Extra Features
$399
per user, per month (billed annually)
Offerings
Pricing Offerings
1CRMAct! CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card requiredFor SaaS version, discount available for annual subscription.
More Pricing Information
Features
1CRMAct! CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.8
5 Ratings
24% above category average
Act! CRM
6.5
3 Ratings
17% below category average
Customer data management / contact management9.95 Ratings9.83 Ratings
Workflow management9.85 Ratings7.42 Ratings
Territory management9.75 Ratings8.52 Ratings
Opportunity management9.95 Ratings9.63 Ratings
Integration with email client (e.g., Outlook or Gmail)9.45 Ratings1.63 Ratings
Contract management9.65 Ratings00 Ratings
Quote & order management9.95 Ratings4.01 Ratings
Interaction tracking9.95 Ratings9.52 Ratings
Channel / partner relationship management9.75 Ratings1.42 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.7
5 Ratings
26% above category average
Act! CRM
6.0
2 Ratings
22% below category average
Case management9.85 Ratings1.82 Ratings
Call center management10.05 Ratings8.22 Ratings
Help desk management9.14 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
7% above category average
Act! CRM
2.0
3 Ratings
116% below category average
Lead management8.15 Ratings2.03 Ratings
Email marketing8.05 Ratings2.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.6
5 Ratings
13% above category average
Act! CRM
4.0
2 Ratings
62% below category average
Task management9.05 Ratings8.02 Ratings
Billing and invoicing management8.35 Ratings1.01 Ratings
Reporting8.55 Ratings3.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.4
5 Ratings
10% above category average
Act! CRM
4.8
3 Ratings
45% below category average
Forecasting8.35 Ratings4.02 Ratings
Pipeline visualization8.55 Ratings4.83 Ratings
Customizable reports8.45 Ratings5.52 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.5
5 Ratings
12% above category average
Act! CRM
3.2
3 Ratings
81% below category average
Custom fields8.45 Ratings7.83 Ratings
Custom objects9.14 Ratings2.02 Ratings
Scripting environment8.24 Ratings2.01 Ratings
API for custom integration8.34 Ratings1.12 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.5
5 Ratings
2% above category average
Act! CRM
8.0
2 Ratings
4% below category average
Single sign-on capability8.45 Ratings7.01 Ratings
Role-based user permissions8.55 Ratings9.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.4
4 Ratings
15% above category average
Act! CRM
-
Ratings
Social data8.44 Ratings00 Ratings
Social engagement8.54 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
7.8
4 Ratings
9% above category average
Act! CRM
1.7
3 Ratings
123% below category average
Marketing automation8.04 Ratings1.73 Ratings
Compensation management7.64 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
Act! CRM
2.0
3 Ratings
116% below category average
Mobile access7.24 Ratings2.03 Ratings
Best Alternatives
1CRMAct! CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMAct! CRM
Likelihood to Recommend
9.9
(5 ratings)
2.2
(18 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(2 ratings)
Usability
9.9
(4 ratings)
7.0
(7 ratings)
Support Rating
9.9
(4 ratings)
1.8
(14 ratings)
Implementation Rating
-
(0 ratings)
1.0
(2 ratings)
User Testimonials
1CRMAct! CRM
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review
ACT! LLC
Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
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Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
Read full review
ACT! LLC
  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
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Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review
ACT! LLC
  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
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Likelihood to Renew
Converge Technology Solutions
No answers on this topic
ACT! LLC
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Read full review
Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Read full review
ACT! LLC
Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
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Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
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ACT! LLC
There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
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Implementation Rating
Converge Technology Solutions
No answers on this topic
ACT! LLC
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
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Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Read full review
ACT! LLC
ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
Read full review
Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Read full review
ACT! LLC
  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.
Read full review
ScreenShots