1CRM vs Act! CRM | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 52 reviews and ratings

Score 6.4 out of 10

Based on 53 reviews and ratings

Feature Rating Comparison

1CRM

Act! CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Act! CRM

Case management

Call center management

Help desk management

1CRM

Act! CRM

Lead management

Email marketing

1CRM

Act! CRM

Task management

Billing and invoicing management

Reporting

1CRM

Act! CRM

Forecasting

Pipeline visualization

Customizable reports

1CRM

Act! CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Act! CRM

Single sign-on capability

Role-based user permissions

1CRM

Act! CRM

Social data

Social engagement

1CRM

Act! CRM

Marketing automation

Compensation management

1CRM

Act! CRM

Mobile access

Pros

It is feature-rich, adaptable, and simple to use, with excellent support.
including e-commerce, marketing, and customer care.
This programme offers a comprehensive solution for managing all aspects of online company,

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supply

spinnyComputer Networking, 201-500 employees

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Lots of fields for adapting the software to your own requirements.
Excellent tracking of activities/details in sales pipeline process.
Excellent robust reporting to provide a very clear picture of prospecting activities.
Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.

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Laurence Sarner

President

Sarner FinancialAccounting, 1-10 employees

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Cons

In comparison to Outlook, the e-mail feature is limited.
Streamline sales processes by combining business resources.
The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.

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Supply Chain Executive

SpinnyComputer Hardware, 501-1000 employees

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Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.

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Verified User

C-Level Executive in Corporate

Computer Software Company, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Act! CRM 1.0

Based on 2 answers

There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people

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Verified User

C-Level Executive in Corporate

Computer Software Company, 1-10 employees

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Usability

1CRM 9.3

Based on 7 answers

1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.

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Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

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Act! CRM 1.3

Based on 4 answers

ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.

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Verified User

Director in Other

Wholesale Company, 1-10 employees

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Support Rating

1CRM 9.4

Based on 7 answers

Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.

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Verified User

Advisor in Sales

Education Management Company, 201-500 employees

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Act! CRM 5.2

Based on 14 answers

Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.

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Verified User

Program Manager in Marketing

Paper & Forest Products Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Act! CRM 1.0

Based on 3 answers

Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.

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Chairman Emeritus

Maine Coalition to Fight Prostate CancerNon-Profit Organization Management, 1-10 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.

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Business Development

Aurum CapitalInvestment Banking, 1-10 employees

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Return on Investment

We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.

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supply

spinnyComputer Networking, 201-500 employees

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ACT! pays for itself by keeping me organized.
I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
ACT! enables me to search for information as well as contacts.

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Mary Westheimer

Business Manager

Kevin Caron Studios, L.L.C.Arts & Crafts, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Act! CRM Editions & Modules

On-premise Edition

Act! Premium - Basic	$37.50¹
Select - Extra Features	$79¹
Complete - Extra Features	$199¹
Advanced - Extra Features	$399¹

per user, per month (billed annually)

SaaS Edition

Essentials	$22¹
Standard	$40¹
Expert	$55¹

per user, per month

Additional Pricing Details

For SaaS version, discount available for annual subscription.

Rating Summary

1CRM

Act! CRM

1CRM

Act! CRM

1CRM

Act! CRM

1CRM

Act! CRM

1CRM

Act! CRM

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