What users are saying about
62 Ratings
57 Ratings
62 Ratings
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Score 7.7 out of 100
57 Ratings
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Score 6.1 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.4

1CRM

94%
6.4

Act! CRM

64%
1CRM ranks higher in 9/9 features

Customer data management / contact management

9.7
97%
5 Ratings
9.3
93%
3 Ratings

Workflow management

9.6
96%
5 Ratings
7.5
75%
2 Ratings

Territory management

9.4
94%
5 Ratings
8.5
85%
2 Ratings

Opportunity management

9.7
97%
5 Ratings
8.4
84%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
3.6
36%
3 Ratings

Contract management

8.9
89%
5 Ratings
N/A
0 Ratings

Quote & order management

9.7
97%
5 Ratings
4.0
40%
1 Rating

Interaction tracking

9.7
97%
5 Ratings
7.1
71%
2 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
2.9
29%
2 Ratings

Customer Service & Support

9.6

1CRM

96%
7.4

Act! CRM

74%
1CRM ranks higher in 3/3 features

Case management

9.6
96%
5 Ratings
5.3
53%
2 Ratings

Call center management

10.0
100%
5 Ratings
9.0
90%
2 Ratings

Help desk management

9.3
93%
4 Ratings
8.0
80%
1 Rating

Marketing Automation

8.3

1CRM

83%
5.2

Act! CRM

52%
1CRM ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
5.2
52%
3 Ratings

Email marketing

8.2
82%
5 Ratings
5.2
52%
3 Ratings

CRM Project Management

9.0

1CRM

90%
4.0

Act! CRM

40%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
1.0
10%
1 Rating

Reporting

9.2
92%
5 Ratings
3.0
30%
2 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
4.5

Act! CRM

45%
1CRM ranks higher in 3/3 features

Forecasting

8.7
87%
5 Ratings
4.0
40%
2 Ratings

Pipeline visualization

9.2
92%
5 Ratings
4.0
40%
3 Ratings

Customizable reports

9.0
90%
5 Ratings
5.5
55%
2 Ratings

Customization

8.8

1CRM

88%
3.2

Act! CRM

32%
1CRM ranks higher in 4/4 features

Custom fields

8.9
89%
5 Ratings
7.3
73%
3 Ratings

Custom objects

9.2
92%
4 Ratings
2.0
20%
2 Ratings

Scripting environment

8.6
86%
4 Ratings
2.0
20%
1 Rating

API for custom integration

8.6
86%
4 Ratings
1.5
15%
2 Ratings

Security

9.1

1CRM

91%
8.0

Act! CRM

80%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
7.0
70%
1 Rating

Role-based user permissions

9.2
92%
5 Ratings
9.0
90%
2 Ratings

Social CRM

9.0

1CRM

90%

Act! CRM

Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
N/A
0 Ratings

Social engagement

9.1
91%
4 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
3.9

Act! CRM

39%
1CRM ranks higher in 2/2 features

Marketing automation

8.2
82%
4 Ratings
3.9
39%
3 Ratings

Compensation management

8.4
84%
4 Ratings
N/A
0 Ratings

Platform

7.6

1CRM

76%
5.2

Act! CRM

52%
1CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
5.2
52%
3 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
5.3

Act! CRM

53%
18 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
1.0

Act! CRM

10%
2 Ratings

Usability

9.7

1CRM

97%
4 Ratings
6.4

Act! CRM

64%
7 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
3.9

Act! CRM

39%
15 Ratings

Implementation Rating

1CRM

N/A
0 Ratings
1.0

Act! CRM

10%
3 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Read full review

ACT! LLC

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Read full review

Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
Read full review

ACT! LLC

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
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Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

ACT! LLC

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Act! CRM

    Starting Price

    $22 per month

    Editions & Modules

    Act! CRM editions and modules pricing
    EditionModules
    Essentials$221
    Standard$402
    Expert$553
    Act! Premium - Basic$37.504
    Select - Extra Features$795
    Complete - Extra Features$1996
    Advanced - Extra Features$3997

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per user, per month (billed annually)
    5. per user, per month (billed annually)
    6. per user, per month (billed annually)
    7. per user, per month (billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For SaaS version, discount available for annual subscription.

    Likelihood to Renew

    1CRM Corp.

    No answers on this topic

    ACT! LLC

    There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
    Read full review

    Usability

    1CRM Corp.

    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Read full review

    ACT! LLC

    Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
    Read full review

    Support Rating

    1CRM Corp.

    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Read full review

    ACT! LLC

    There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
    Read full review

    Implementation Rating

    1CRM Corp.

    No answers on this topic

    ACT! LLC

    Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
    Read full review

    Alternatives Considered

    1CRM Corp.

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Read full review

    ACT! LLC

    ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
    Read full review

    Return on Investment

    1CRM Corp.

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Read full review

    ACT! LLC

    • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
    • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
    • Our ROI has increased at least 30%.
    Read full review

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