40 Ratings
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Score 8 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

1CRM
8.6
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
1CRM
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

1CRM
9.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

1CRM
7.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
1CRM
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

1CRM
9.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

1CRM

  • Easy to navigate
  • Easy to store and update customer information
Rey Oneal Garcia | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

1CRM
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

Usability

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

1CRM
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Add comparison