What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 52 reviews and ratings
Feature Set Ratings
Sales Force Automation

9.3
1CRM
93%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings
N/A
0 Ratings
Workflow management

9.5
95%
5 Ratings
N/A
0 Ratings
Territory management

9.3
93%
5 Ratings
N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
N/A
0 Ratings
Contract management

8.8
88%
5 Ratings
N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings
N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings
N/A
0 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
N/A
0 Ratings
Call center management

10.0
100%
5 Ratings
N/A
0 Ratings
Help desk management

9.3
93%
4 Ratings
N/A
0 Ratings
Marketing Automation

8.5
1CRM
85%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings
N/A
0 Ratings
Email marketing

8.3
83%
5 Ratings
N/A
0 Ratings
CRM Project Management

9.0
1CRM
90%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
N/A
0 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings
Reporting

9.4
94%
5 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
N/A
0 Ratings
Pipeline visualization

9.4
94%
5 Ratings
N/A
0 Ratings
Customizable reports

9.2
92%
5 Ratings
N/A
0 Ratings
Customization

8.9
1CRM
89%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
N/A
0 Ratings
Custom objects

9.3
93%
4 Ratings
N/A
0 Ratings
Scripting environment

8.6
86%
4 Ratings
N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings
N/A
0 Ratings
Security

9.3
1CRM
93%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
N/A
0 Ratings
Role-based user permissions

9.4
94%
5 Ratings
N/A
0 Ratings
Social CRM

9.1
1CRM
91%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
N/A
0 Ratings
Social engagement

9.2
92%
4 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings
N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings
Platform

7.7
1CRM
77%
Oracle Siebel Enterprise Marketing Suite (discontinued)
Feature Set Not Supported
N/A
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
N/A
0 Ratings
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
80%
5 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings
10.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
100%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings
Oracle Siebel Enterprise Marketing Suite (discontinued)
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings
Oracle Siebel Enterprise Marketing Suite (discontinued)
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOracle Siebel Enterprise Marketing Suite (discontinued)
If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

Verified User
Employee in Marketing
Insurance Company, 501-1000 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel Enterprise Marketing Suite (discontinued)
- Enhances the workflow
- Provide personalization
- Availability
- Offers solution strategies
Case Advocate
Community TaxFinancial Services, 501-1000 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Oracle Siebel Enterprise Marketing Suite (discontinued)
- I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
- My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
Customer Service and Quality Assurance Sup
River Spirit Casino ResortRetail, 1001-5000 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Oracle Siebel Enterprise Marketing Suite (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Oracle Siebel Enterprise Marketing Suite (discontinued)
Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

Verified User
Employee in Marketing
Insurance Company, 501-1000 employeesUsability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Oracle Siebel Enterprise Marketing Suite (discontinued)
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Oracle Siebel Enterprise Marketing Suite (discontinued)
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOracle Siebel Enterprise Marketing Suite (discontinued)
Salesforce is easier to use and more open source and available for external integrations.
Head- Analytics and Data Science
Digital Marketing and eCommerceHospitality, 201-500 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel Enterprise Marketing Suite (discontinued)
- It has increased the business tactics as we have added more clients who wish to use this technology.
Systems Engineer
InfosysInformation Technology and Services, 10,001+ employees