What users are saying about
37 Ratings
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Score 7.7 out of 100
49 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Customer data management / contact management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Workflow management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Territory management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Opportunity management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Contract management
1CRM
7.0
Oracle Siebel Enterprise Marketing Suite
Quote & order management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Interaction tracking
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Channel / partner relationship management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite

Customer Service & Support

1CRM
9.3
Oracle Siebel Enterprise Marketing Suite
Case management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Call center management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Help desk management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite

Marketing Automation

1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Lead management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Email marketing
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite

CRM Project Management

1CRM
9.7
Oracle Siebel Enterprise Marketing Suite
Task management
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Billing and invoicing management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite
Reporting
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite

CRM Reporting & Analytics

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Forecasting
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite
Pipeline visualization
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Customizable reports
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite

Customization

1CRM
8.5
Oracle Siebel Enterprise Marketing Suite
Custom fields
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite
Custom objects
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite
Scripting environment
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
API for custom integration
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite

Security

1CRM
8.5
Oracle Siebel Enterprise Marketing Suite
Single sign-on capability
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite
Role-based user permissions
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite

Social CRM

1CRM
7.5
Oracle Siebel Enterprise Marketing Suite
Social data
1CRM
7.0
Oracle Siebel Enterprise Marketing Suite
Social engagement
1CRM
8.0
Oracle Siebel Enterprise Marketing Suite

Integrations with 3rd-party Software

1CRM
9.5
Oracle Siebel Enterprise Marketing Suite
Marketing automation
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Compensation management
1CRM
10.0
Oracle Siebel Enterprise Marketing Suite

Platform

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
Mobile access
1CRM
9.0
Oracle Siebel Enterprise Marketing Suite

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite

Oracle Siebel Enterprise Marketing Suite 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel Enterprise Marketing Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Oracle Siebel Enterprise Marketing Suite
8.0

Likelihood to Renew

1CRM
Oracle Siebel Enterprise Marketing Suite
10.0

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