1CRM vs Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

Read full review

Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

View all 4 answers on this topic

Feature Rating Comparison

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Case management

Call center management

Help desk management

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Lead management

Email marketing

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Task management

Billing and invoicing management

Reporting

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Forecasting

Pipeline visualization

Customizable reports

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Single sign-on capability

Role-based user permissions

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Social data

Social engagement

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing automation

Compensation management

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 2 answers on this topic

Seamless customer communication
Easy access to account history and pertinent information
Training materials provided and is easily implemented
Sales analytics and data
Overall sales

Read full review

Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

View all 4 answers on this topic

Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

Siebel EMS tools have a long learning curve and are not very easy to use.
Siebel products do not integrate very well with thirds party products/services.

Read full review

Gaurav Gautam

Head- Analytics and Data Science

Digital Marketing and eCommerceHospitality, 201-500 employees

View all 4 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0

Based on 1 answer

A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

Read full review

Verified User

Employee in Marketing

Insurance Company, 501-1000 employees

View all 1 answers on this topic

Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

Read full review

Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.

Read full review

Kenyata Garner

Customer Service and Quality Assurance Sup

River Spirit Casino ResortRetail, 1001-5000 employees

View all 4 answers on this topic

Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

Read full review

Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

It has increased the business tactics as we have added more clients who wish to use this technology.

Read full review

Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Recommend

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Cons

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Likelihood to Renew

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Usability

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Support Rating

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Alternatives Considered

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Return on Investment

1CRM

Oracle Siebel Enterprise Marketing Suite (discontinued)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison