What users are saying about
52 Ratings
27 Ratings
52 Ratings
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Score 8.9 out of 100
27 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Emmanuel Alex Prah | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Pipeliner CRM
8.7
Customer data management / contact management
1CRM
8.9
Pipeliner CRM
8.4
Workflow management
1CRM
9.3
Pipeliner CRM
8.1
Territory management
1CRM
8.9
Pipeliner CRM
8.7
Opportunity management
1CRM
9.2
Pipeliner CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Pipeliner CRM
8.7
Contract management
1CRM
8.6
Pipeliner CRM
8.3
Quote & order management
1CRM
9.1
Pipeliner CRM
9.6
Interaction tracking
1CRM
8.9
Pipeliner CRM
8.3
Channel / partner relationship management
1CRM
8.7
Pipeliner CRM
9.0

Customer Service & Support

1CRM
9.0
Pipeliner CRM
9.3
Case management
1CRM
8.6
Pipeliner CRM
9.1
Call center management
1CRM
9.1
Pipeliner CRM
9.1
Help desk management
1CRM
9.2
Pipeliner CRM
9.6

Marketing Automation

1CRM
8.8
Pipeliner CRM
8.2
Lead management
1CRM
9.0
Pipeliner CRM
8.3
Email marketing
1CRM
8.5
Pipeliner CRM
8.2

CRM Project Management

1CRM
9.1
Pipeliner CRM
8.9
Task management
1CRM
9.0
Pipeliner CRM
8.7
Billing and invoicing management
1CRM
9.1
Pipeliner CRM
9.1
Reporting
1CRM
9.2
Pipeliner CRM
9.0

CRM Reporting & Analytics

1CRM
9.2
Pipeliner CRM
8.8
Forecasting
1CRM
9.1
Pipeliner CRM
8.9
Pipeline visualization
1CRM
9.3
Pipeliner CRM
9.0
Customizable reports
1CRM
9.3
Pipeliner CRM
8.4

Customization

1CRM
8.9
Pipeliner CRM
8.4
Custom fields
1CRM
9.0
Pipeliner CRM
8.6
Custom objects
1CRM
9.1
Pipeliner CRM
7.7
Scripting environment
1CRM
8.7
Pipeliner CRM
9.1
API for custom integration
1CRM
9.0
Pipeliner CRM
8.3

Security

1CRM
9.2
Pipeliner CRM
8.5
Single sign-on capability
1CRM
9.2
Pipeliner CRM
8.7
Role-based user permissions
1CRM
9.1
Pipeliner CRM
8.4

Social CRM

1CRM
9.1
Pipeliner CRM
7.9
Social data
1CRM
8.9
Pipeliner CRM
7.9
Social engagement
1CRM
9.3
Pipeliner CRM
7.9

Integrations with 3rd-party Software

1CRM
8.4
Pipeliner CRM
8.5
Marketing automation
1CRM
8.2
Pipeliner CRM
7.9
Compensation management
1CRM
8.6
Pipeliner CRM
9.1

Platform

1CRM
7.9
Pipeliner CRM
8.8
Mobile access
1CRM
7.9
Pipeliner CRM
8.8

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Pipeliner CRM

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Babette Ten Haken | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.9
Based on 8 answers
It's really easy to use, few minutes of training is enough to get you up and running and able to start wanting to figure out the other features for yourself. Feel it been set up for anyone to be able to get their fingers wrapped around and be able to even teach others within a short space of time
Elliot Gaborone | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.9
Based on 8 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
GEORGE MWENISONGOLE | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM has robust data entry functionality which is a panacea to exquisite output. On Pipeliner, customization and data viewing options are possible. We can choose the way we view data and information on the platform. Reporting is also easier and flexible because we can retrieve any report of any salesperson with or without the presence of the salesperson in question.
Falodun Adewumi | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

1CRM
9.3
Pipeliner CRM
8.7

Likelihood to Renew

1CRM
Pipeliner CRM
9.1

Usability

1CRM
9.3
Pipeliner CRM
8.9

Support Rating

1CRM
9.4
Pipeliner CRM
8.9

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