What users are saying about
62 Ratings
30 Ratings
62 Ratings
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Score 7.7 out of 100
30 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Pipeliner CRM ranks higher in 3 feature sets: Marketing Automation, Integrations with 3rd-party Software, Platform
  • 1CRM and Pipeliner CRM are tied in 1 feature set: CRM Project Management

Sales Force Automation

9.4

1CRM

94%
8.8

Pipeliner CRM

88%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.7
97%
5 Ratings
8.3
83%
18 Ratings

Workflow management

9.6
96%
5 Ratings
8.4
84%
18 Ratings

Territory management

9.4
94%
5 Ratings
8.7
87%
16 Ratings

Opportunity management

9.7
97%
5 Ratings
9.0
90%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.7
87%
5 Ratings
9.0
90%
17 Ratings

Contract management

8.9
89%
5 Ratings
8.5
85%
16 Ratings

Quote & order management

9.7
97%
5 Ratings
9.6
96%
2 Ratings

Interaction tracking

9.7
97%
5 Ratings
8.6
86%
17 Ratings

Channel / partner relationship management

9.2
92%
5 Ratings
9.1
91%
14 Ratings

Customer Service & Support

9.6

1CRM

96%
9.3

Pipeliner CRM

93%
1CRM ranks higher in 2/3 features

Case management

9.6
96%
5 Ratings
9.1
91%
1 Rating

Call center management

10.0
100%
5 Ratings
9.1
91%
1 Rating

Help desk management

9.3
93%
4 Ratings
9.6
96%
2 Ratings

Marketing Automation

8.3

1CRM

83%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Lead management

8.4
84%
5 Ratings
8.6
86%
19 Ratings

Email marketing

8.1
81%
5 Ratings
8.2
82%
2 Ratings

CRM Project Management

9.0

1CRM

90%
9.0

Pipeliner CRM

90%
1CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
8.8
88%
19 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
9.1
91%
1 Rating

Reporting

9.2
92%
5 Ratings
9.0
90%
18 Ratings

CRM Reporting & Analytics

9.0

1CRM

90%
8.7

Pipeliner CRM

87%
1CRM ranks higher in 2/3 features

Forecasting

8.7
87%
5 Ratings
8.9
89%
19 Ratings

Pipeline visualization

9.2
92%
5 Ratings
8.9
89%
19 Ratings

Customizable reports

9.0
90%
5 Ratings
8.3
83%
19 Ratings

Customization

8.8

1CRM

88%
8.4

Pipeliner CRM

84%
1CRM ranks higher in 3/4 features

Custom fields

8.9
89%
5 Ratings
8.5
85%
19 Ratings

Custom objects

9.2
92%
4 Ratings
7.8
78%
18 Ratings

Scripting environment

8.6
86%
4 Ratings
9.1
91%
1 Rating

API for custom integration

8.6
86%
4 Ratings
8.3
83%
17 Ratings

Security

9.1

1CRM

91%
8.5

Pipeliner CRM

85%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
5 Ratings
8.7
87%
17 Ratings

Role-based user permissions

9.2
92%
5 Ratings
8.4
84%
18 Ratings

Social CRM

9.0

1CRM

90%
8.1

Pipeliner CRM

81%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.0
80%
17 Ratings

Social engagement

9.1
91%
4 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

8.3

1CRM

83%
8.4

Pipeliner CRM

84%
1CRM ranks higher in 1/2 features

Marketing automation

8.2
82%
4 Ratings
7.7
77%
17 Ratings

Compensation management

8.4
84%
4 Ratings
9.1
91%
1 Rating

Platform

7.6

1CRM

76%
8.6

Pipeliner CRM

86%
Pipeliner CRM ranks higher in 1/1 features

Mobile access

7.6
76%
4 Ratings
8.6
86%
17 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

1CRM

97%
5 Ratings
8.9

Pipeliner CRM

89%
20 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
9.1

Pipeliner CRM

91%
1 Rating

Usability

9.7

1CRM

97%
4 Ratings
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

1CRM Corp.

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
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Pipelinersales

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
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Pros

1CRM Corp.

  • Sales management.
  • Marketing management.
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Pipelinersales

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Read full review

Cons

1CRM Corp.

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Read full review

Pipelinersales

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Read full review

Pricing Details

1CRM

Starting Price

$0

Editions & Modules

1CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pipeliner CRM

    Starting Price

    $35 Per User per Month

    Editions & Modules

    Pipeliner CRM editions and modules pricing
    EditionModules
    BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
    Business STARTER - Basic sales management, tracking and collaboration$35.002
    ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.003
    Essentials - Basic sales management, tracking and collaboration$35.004
    Professional - Full CRM functionality, customization and unique productivity features$65.005
    ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.006

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per month
    4. Per user, per month
    5. Per user, per month
    6. Per user, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    1CRM Corp.

    No answers on this topic

    Pipelinersales

    Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
    Read full review

    Usability

    1CRM Corp.

    1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
    Read full review

    Pipelinersales

    I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
    Read full review

    Support Rating

    1CRM Corp.

    I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
    Read full review

    Pipelinersales

    The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
    Read full review

    Alternatives Considered

    1CRM Corp.

    While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
    Read full review

    Pipelinersales

    The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
    Read full review

    Return on Investment

    1CRM Corp.

    • It has overall increased sales productivity.
    • Has reduced lead time for customer and made the deliveries faster and more efficient.
    Read full review

    Pipelinersales

    • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
    • The visual tools allow those "no good deals" to be spotted and resource usage limited.
    • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
    Read full review

    Screenshots

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