365Ticketing vs. Kustomer
365Ticketing vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
365Ticketing | Kustomer | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
365Ticketing | Kustomer | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Kustomer | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Kustomer | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | - (0 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.5 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
365Ticketing | Kustomer | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
In-Person Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Scalability | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Kustomer, LLC |
ScreenShots | 365Ticketing Screenshots | Kustomer Screenshots |