TrustRadius

3CLogic vs. CTM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CLogic
Score 10.0 out of 10
N/A
3CLogic supports customer and employee experiences with its Cloud Contact Center and Voice AI capabilities purpose-built to enhance CRM and Customer Service Management platforms.N/A
CTM
Score 10.0 out of 10
Small Businesses (1-50 employees)
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
$79
per month
Pricing
3CLogicCTM
Editions & Modules
No answers on this topic
Marketing Lite
$79
per month
Marketing Pro
$179
per month
Sales Engage
$329
per month
Enterprise
$1999
per month
Offerings
Pricing Offerings
3CLogicCTM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details—All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.
More Pricing Information
Community Pulse
3CLogicCTM
Features
3CLogicCTM
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CLogic
9.8
1 Ratings
16% above category average
CTM
-
Ratings
Agent dashboard8.01 Ratings00 Ratings
Validate callers10.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding10.01 Ratings00 Ratings
Click-to-call (CTC)10.01 Ratings00 Ratings
Warm transfer10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings00 Ratings
REST APIs10.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration10.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CLogic
9.6
1 Ratings
15% above category average
CTM
-
Ratings
Inbound call routing10.01 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys10.01 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Best Alternatives
3CLogicCTM
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Invoca
Invoca
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Revenue.io
Revenue.io
Score 7.8 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Revenue.io
Revenue.io
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CLogicCTM
Likelihood to Recommend
-
(0 ratings)
10.0
(9 ratings)
User Testimonials
3CLogicCTM
Likelihood to Recommend
3CLogic.com
3C has allowed us to implement new clients quickly and efficiently with IVR's that are easy to maintain and support. The Global Support Desk is always just a call away should any issues arise
DG
Dienne Giuliano
Project Manager
Read full review
CTM
[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Verified User
Anonymous
Read full review
Pros
3CLogic.com
  • Solid and Stable Telephony Product
  • Innovation and ability to design solutions for complex use cases
  • Support is always immediate
DG
Dienne Giuliano
Project Manager
Read full review
CTM
  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Verified User
Anonymous
Read full review
Cons
3CLogic.com
  • Dashboards on Portal could use improvement
  • Some reporting features on Portal
DG
Dienne Giuliano
Project Manager
Read full review
CTM
  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
ML
Marvin Leininger
Founder, CEO
Read full review
Usability
3CLogic.com
3C is very easy to use
DG
Dienne Giuliano
Project Manager
Read full review
CTM
No answers on this topic
Alternatives Considered
3CLogic.com
No answers on this topic
CTM
CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
EM
Earl Minney
Admissions Counselor
Read full review
Return on Investment
3CLogic.com
  • Allows us to scale AI offerings that will help to reduce calls
  • Potentially reduce headcount as a result of innovations they've developed for us
DG
Dienne Giuliano
Project Manager
Read full review
CTM
  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Christopher R. Chaput | TrustRadius Reviewer
Read full review
ScreenShots

3CLogic Screenshots

Screenshot of some of 3CLogic's features, including the embedded Computer Telephony Integration (CTI), Real-time Transcription (RTT), and generative AI call summaries for systems of record (example shown: ServiceNow).Screenshot of the interface used to define Voice AI agents, set unique personalities, and choose the perfect voice (example shown: ServiceNow).Screenshot of the designer for intelligent voice or SMS workflows integrated with a systems of record (example shown: ServiceNow) to deliver personalized experiences without depending on expensive 3rd party administrators.Screenshot of an example of the Wallboards and Dashboards available for actionable intelligence to share with agents and supervisors (example shown: ServiceNow).

CTM Screenshots

Screenshot of Activity LogScreenshot of Softphone Interface