Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
Kantata PS Cloud
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
Kantata Cloud (formerly Mavenlink + Kimble) provides project management and collaboration software for small to mid-sized professional services companies. Features include resource management, project dependencies, time and expense tracking, file sharing, versatile user permissions, private messaging, planning and reporting.
N/A
Microsoft BI (MSBI)
Score 8.7 out of 10
N/A
Microsoft BI is a business intelligence product used for data analysis and generating reports on server-based data. It features unlimited data analysis capacity with its reporting engine, SQL Server Reporting Services alongside ETL, master data management, and data cleansing.
$14
per month per user
Pricing
4me.com
Kantata PS Cloud
Microsoft BI (MSBI)
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Premier
Contact Sales Team
per month per seat
Enterprise
Contact Sales Team
Power BI Pro
$14
per month per user
Power BI Premium
$24
per month per user
Offerings
Pricing Offerings
4me.com
Kantata PS Cloud
Microsoft BI (MSBI)
Free Trial
Yes
No
No
Free/Freemium Version
No
No
Yes
Premium Consulting/Integration Services
Yes
Yes
No
Entry-level Setup Fee
Optional
Required
No setup fee
Additional Details
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More Pricing Information
Community Pulse
4me.com
Kantata PS Cloud
Microsoft BI (MSBI)
Features
4me.com
Kantata PS Cloud
Microsoft BI (MSBI)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
5% above category average
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
-
Ratings
Organize and prioritize service tickets
10.01 Ratings
00 Ratings
00 Ratings
Expert directory
9.01 Ratings
00 Ratings
00 Ratings
Service restoration
6.01 Ratings
00 Ratings
00 Ratings
Self-service tools
10.01 Ratings
00 Ratings
00 Ratings
Subscription-based notifications
9.01 Ratings
00 Ratings
00 Ratings
ITSM collaboration and documentation
10.01 Ratings
00 Ratings
00 Ratings
ITSM reports and dashboards
7.01 Ratings
00 Ratings
00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
-
Ratings
Configuration mangement
8.01 Ratings
00 Ratings
00 Ratings
Asset management dashboard
10.01 Ratings
00 Ratings
00 Ratings
Policy and contract enforcement
7.01 Ratings
00 Ratings
00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
15% above category average
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
-
Ratings
Change requests repository
10.01 Ratings
00 Ratings
00 Ratings
Change calendar
10.01 Ratings
00 Ratings
00 Ratings
Service-level management
10.01 Ratings
00 Ratings
00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
4me.com
-
Ratings
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
9.0
53 Ratings
9% above category average
Pixel Perfect reports
00 Ratings
00 Ratings
8.646 Ratings
Customizable dashboards
00 Ratings
00 Ratings
9.653 Ratings
Report Formatting Templates
00 Ratings
00 Ratings
9.051 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
4me.com
-
Ratings
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
8.6
53 Ratings
7% above category average
Drill-down analysis
00 Ratings
00 Ratings
8.648 Ratings
Formatting capabilities
00 Ratings
00 Ratings
8.453 Ratings
Integration with R or other statistical packages
00 Ratings
00 Ratings
8.542 Ratings
Report sharing and collaboration
00 Ratings
00 Ratings
9.053 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
4me.com
-
Ratings
Kantata PS Cloud
-
Ratings
Microsoft BI (MSBI)
8.7
52 Ratings
6% above category average
Publish to Web
00 Ratings
00 Ratings
9.448 Ratings
Publish to PDF
00 Ratings
00 Ratings
9.248 Ratings
Report Versioning
00 Ratings
00 Ratings
7.544 Ratings
Report Delivery Scheduling
00 Ratings
00 Ratings
8.647 Ratings
Delivery to Remote Servers
00 Ratings
00 Ratings
8.626 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
It is appropriate and even exceeds expectations 90% of the time. It makes project tracking very easy and visually accessible for most cases. The only occasion where Mavenlink came slightly short was for a special project that required more interaction options among project members. I am certain there are ways to work around that issue, but we did not find them.
Microsoft BI has a lot of features and is a very powerful tool, especially if you have folks on your team that know how to utilize all of its capabilities. To truly unlock all that it can do, it does require people to have a deep understanding of its capabilities. That's where the software really shines. If you are looking for a simpler, more basic reporting tool, there are other programs available that do not require such a steep learning curve.
With Mavenlink when starting to assign tasks to people, set deadlines and milestones, and add files to our projects we can look at it all from a variety of perspectives, including a task tracker view and a Gantt chart view
Through Mavenlink each project also includes an activity stream where we can view all project details as they come up, as well as an activity feed for all the projects it is linked to.
It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
Integration with O365 for out of office would be helpfull
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Microsoft BI is fundamental to our suite of BI applications. That being said, Northcraft Analytics is focused on delighting our customers, so if the underlying factors of our decision change, we would choose to re-write our BI applications on a different stack. Luckily, mathematics are the fundamental IP of our technology... and is portable across all BI platforms for the foreseeable future.
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
I think Kantata is one of the most robust and best project management tools out there for an organization like ours. However, some of our staff feel like it isn't as user-friendly as it could be. From a Director point of view or a Project Manager point of view, Kantata is exceptional. From the point of view of a task-doer, it could be more visually appealing. Also, the mobile version isn't great.
The Microsoft BI tools have great usability for both developers and end users alike. For developers familiar with Visual Studio, there is little learning curve. For those not, the single Visual Studio IDE means not having to learn separate tools for each component. For end-users, the web interface for SSRS is simple to navigate with intuitive controls. For ad-hoc analysis, Excel can connect directly to SSAS and provide a pivot table like experience which is familiar to many users. For database development, there is beginning to be some confusion, as there are now three tool choices (VS, SSMS, Azure Data Studio) for developers. I would like to see Azure Data Studio become the superset of SSMS and eventually supplant it.
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
SQL Server Reporting Services (SSRS) can drag at times. We created two report servers and placed them under an F5 load balancer. This configuration has worked well. We have seen sluggish performance at times due to the Windows Firewall.
Kantata support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Kantata build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
MSBI natively has a site that allows you to vote on user enhancements and bug fixes. This allows the largest nagging issues to float to the top and the development team can prioritize accordingly. As mentioned earlier, the large community base of MSBI developers assist technical resources in handling technical questions.
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
I have used on-line training from Microsoft and from Pragmatic Works. I would recommend Pragmatic Works as the best way to get up to speed quickly, and then use the Microsoft on-line training to deep dive into specific features that you need to get depth with.
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
We are a consulting firm and as such our best resources are always billing on client projects. Our internal implementation has weaknesses, but that's true for any company like ours. My rating is based on the product's ease of implementation.
We have since switched over to JIRA and let me tell you, it was probably the best decision we have made as a company. We chose Mavenlink based on promises from the sales team about future roadmap work that really never happened. We thought Mavenlink would easily integrate with our billing software but we couldn't have been more wrong. We ended up never utilizing Mavenlink invoices as they don't even allow you to fully customize your invoices that go out to clients!
We have used the built in ConnectWise Manager reports and custom reports. The reports provide static data. PowerBI shows us live data we can drill down into and easily adjust parameters. It's much more useful than a static PDF report.
As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
Manvenlink is perfect for showing expenses and income over time and across people.
Manvenlink is adaptable for the integration and automation of the processes of each of our projects in order to optimize resources and improve operational performance.
Mavenlink allows us to determine if our projects are profitable or not, as well as save significant time by automating components such as recurring tasks and having templates, among other things.
Manvenlink is advantageous for our operations due to its simple portfolio management of our projects: manage several projects at once and receive a complete perspective of the development of each one at a glance.
Manvenlink kindly provides us with robust discussion threads, access restrictions, and built-in document management, allowing us to contextualize communications.
As a SaaS provider we see being able to provide self-service BI to our client users as a competitive advantage. In fact the MSSQL enabled BI is a contributing factor to many winning RFPs we have done for prospective client organisations.
However MSSQL BI requires extensive knowledge and skills to design and develop data warehouses & data models as a foundation to support business analysts and users to interrogate data effectively and efficiently. Often times we find having strong in-house MSSQL expertise is a bless.