What users are saying about
24 Ratings
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Score 8 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

7Sheep

I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.
Martin Dr. Leute | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Pega Customer Decision Hub
WYSIWYG email editor
7Sheep
8.3
Pega Customer Decision Hub
Dynamic content
7Sheep
6.9
Pega Customer Decision Hub
Ability to test dynamic content
7Sheep
5.9
Pega Customer Decision Hub
Landing pages
7Sheep
6.6
Pega Customer Decision Hub
A/B testing
7Sheep
6.3
Pega Customer Decision Hub
Mobile optimization
7Sheep
7.8
Pega Customer Decision Hub
Email deliverability reporting
7Sheep
8.4
Pega Customer Decision Hub
List management
7Sheep
7.9
Pega Customer Decision Hub
Triggered drip sequences
7Sheep
7.6
Pega Customer Decision Hub

Lead Management

7Sheep
7.4
Pega Customer Decision Hub
Lead nurturing
7Sheep
8.0
Pega Customer Decision Hub
Lead scoring and grading
7Sheep
6.6
Pega Customer Decision Hub
Data quality management
7Sheep
7.8
Pega Customer Decision Hub
Automated sales alerts and tasks
7Sheep
7.1
Pega Customer Decision Hub

Campaign Management

7Sheep
8.6
Pega Customer Decision Hub
Calendaring
7Sheep
9.1
Pega Customer Decision Hub
Event/webinar marketing
7Sheep
8.0
Pega Customer Decision Hub

Social Media Marketing

7Sheep
8.3
Pega Customer Decision Hub
Social sharing and campaigns
7Sheep
8.3
Pega Customer Decision Hub
Social profile integration
7Sheep
8.3
Pega Customer Decision Hub

Reporting & Analytics

7Sheep
6.8
Pega Customer Decision Hub
Dashboards
7Sheep
6.4
Pega Customer Decision Hub
Standard reports
7Sheep
6.4
Pega Customer Decision Hub
Custom reports
7Sheep
7.6
Pega Customer Decision Hub

Platform & Infrastructure

7Sheep
7.6
Pega Customer Decision Hub
API
7Sheep
8.5
Pega Customer Decision Hub
Role-based workflow & approvals
7Sheep
6.8
Pega Customer Decision Hub
Customizability
7Sheep
7.8
Pega Customer Decision Hub
Integration with Salesforce.com
7Sheep
7.3
Pega Customer Decision Hub

Sales Force Automation

7Sheep
Pega Customer Decision Hub
7.6
Customer data management / contact management
7Sheep
Pega Customer Decision Hub
7.0
Workflow management
7Sheep
Pega Customer Decision Hub
8.0
Territory management
7Sheep
Pega Customer Decision Hub
6.5
Opportunity management
7Sheep
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Pega Customer Decision Hub
7.3
Interaction tracking
7Sheep
Pega Customer Decision Hub
9.0

Customer Service & Support

7Sheep
Pega Customer Decision Hub
8.7
Case management
7Sheep
Pega Customer Decision Hub
9.0
Call center management
7Sheep
Pega Customer Decision Hub
9.0
Help desk management
7Sheep
Pega Customer Decision Hub
8.2

Marketing Automation

7Sheep
Pega Customer Decision Hub
8.0
Lead management
7Sheep
Pega Customer Decision Hub
8.0
Email marketing
7Sheep
Pega Customer Decision Hub
8.0

CRM Project Management

7Sheep
Pega Customer Decision Hub
8.0
Task management
7Sheep
Pega Customer Decision Hub
8.4
Reporting
7Sheep
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

7Sheep
Pega Customer Decision Hub
8.0
Pipeline visualization
7Sheep
Pega Customer Decision Hub
8.1
Customizable reports
7Sheep
Pega Customer Decision Hub
8.0

Customization

7Sheep
Pega Customer Decision Hub
7.7
Custom fields
7Sheep
Pega Customer Decision Hub
8.0
Custom objects
7Sheep
Pega Customer Decision Hub
8.0
Scripting environment
7Sheep
Pega Customer Decision Hub
8.0
API for custom integration
7Sheep
Pega Customer Decision Hub
7.0

Security

7Sheep
Pega Customer Decision Hub
8.0
Single sign-on capability
7Sheep
Pega Customer Decision Hub
8.0
Role-based user permissions
7Sheep
Pega Customer Decision Hub
8.0

Social CRM

7Sheep
Pega Customer Decision Hub
7.7
Social data
7Sheep
Pega Customer Decision Hub
7.8
Social engagement
7Sheep
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

7Sheep
Pega Customer Decision Hub
7.0
Marketing automation
7Sheep
Pega Customer Decision Hub
7.0

Platform

7Sheep
Pega Customer Decision Hub
8.2
Mobile access
7Sheep
Pega Customer Decision Hub
8.2

Pros

7Sheep

  • When preparing an event, 7Sheep takes care of pretty much everything you need to select, inform, and register participants, as well as prepare materials for the events, such as name badges and signature lists.
  • We also use 7Sheep for reporting on communications activities.
  • 7Sheep allows you to build simple or complex forms and questionnaires which we use both for events and independent surveys.
  • The drag and drop HTML editor makes things look good without a lot of extra effort.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

7Sheep

  • I know that they are working on a simpler way to send a test e-mail to yourself. This will streamline my activities as well and I look forward to that system change (which was suggested by a client. I have also suggested improvements which have been implemented.)
  • I miss an easy unsubscribe feature (like you get in MailChimp). Overall, 7Sheep's system is more flexible (good) but that does make it more complex to split up (not so good).
  • Setting up the SPF record in our DNS system was flexible and easy but for DKIM integration we had to contact the 7Sheep support. They do not check or show the necessary records in the tool. Customer service was great, though, so not a very big problem, just a bit of a nuisance.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

7Sheep

7Sheep 8.2
Based on 3 answers
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Clemens Degendorfer | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Usability

7Sheep

7Sheep 7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

7Sheep

7Sheep 8.2
Based on 3 answers
With both chat and email support I have always had enough ways to get through to them! Their support is good, honest and most importantly supportive. They helped us set up and start using the tool when we got stuck. Moving from Mailchimp where there were some semantic lessons to learn and they took the time to help us get used to 7Sheep
Andrea Galizia | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

7Sheep

I've mostly used survey monkey and google forms and doodle for small inexpensive jobs - anything more sophisticated always seemed to cost more than the actual fee I charge. 7sheep does everything they do, but it automates a lot of the processing, for a cost which is affordable and makes me more efficient - as I can use my subscription for different clients.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

7Sheep

  • With the translation support we have translated forms into Spanish for our producers and this has been a really positive benefit for them as a partner.
  • I am able to monitor interest in different products very easily and so re-target particular varieties to specific regions.
  • Text message campaigns mean that we can directly engage: especially for physical meetings, tasting reminders and so forth.
Brian Lee | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Decision Hub

Pricing Details

7Sheep

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

7Sheep Editions & Modules

Edition
Entrepreneur$591
Small Team$2492
Business$3893
Enterprise4
  1. Single User
  2. Per month, up to 5 Users
  3. Per month, up to 10 users
  4. Above 10 users
Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

7Sheep
8.1
Pega Customer Decision Hub
8.0

Likelihood to Renew

7Sheep
8.2
Pega Customer Decision Hub

Usability

7Sheep
7.0
Pega Customer Decision Hub

Support Rating

7Sheep
8.2
Pega Customer Decision Hub

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