800.com vs. 8x8 Work

With the calls, since it allows taking so many at once, that's great, but I would love it if there were call transcripts because sometimes I have 4 people on the line and can get confused or miss details. It can also be confusing when you put someone on hold and then go back to them. Also, I start talking after I hit the unhold button, but by default, I'm muted, so I have to manually unmute myself for them to hear me.

Incentivized

• 8x8 Work manages roles and permissions well. It is very simple to create permission groups needed for certain roles that may even overlap teams needs.
• User management is fairly simple and straight forward.
• Analytics reporting is good quality for the higher tier licenses

Incentivized

• Customer support do not respond properly if you are facing any compliance issue.
• If any person in the organisation misbehaves with a customer and the customer raises a complaint to the concerned team, they suspend the organisation's entire
• account without any warning.
• Rarely we face voice disturbance.

Incentivized

All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product

Incentivized

The system is basically simple at the start. But the agents who provide service from 8x8 are thorough and will work with any team member, step by step, to ensure that the use of the available tools is understood and under control.

Incentivized

The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning

Incentivized

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

Incentivized

We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.

Incentivized

The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with

Incentivized

online (video) training is good. No issues.

Incentivized

The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.

Incentivized

The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. 8x8 Work is the best in the market.

Incentivized

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

Incentivized

The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease

Incentivized

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

Incentivized

• No longer have to pay for software assurance support annually.
• My IT team spends less time on telephone-related issues, which means they can focus on improving other business systems.
• Sales Team productivity has risen, as many calls can be handled while on the move, rather than requiring an office presence.

Incentivized