Great VOIP solution for a growing business
October 01, 2025

Great VOIP solution for a growing business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 in our organisation to have our phone set up in the main office. They differ from traditional lines as they allow licences on users to be used for calling rates and also allow features such as ring groups, integration with teams and calling from your PC

Pros

  • call queues
  • ring groups
  • auto attendants
  • group pick ups

Cons

  • licencing cant be easilly managed, you have to call you account manager to add more
  • Saved money or services like airlandline
  • reduced missed calls which could turn into potential leads
  • allows a landline number to be used as the office number, yet you can be anywhere
The admin panel is great and so is the support, the only reason I am dropping 2 stars is amending the number of users / licences is an email to support staff or a ticket which is not ideal in todays SaaS world
Selected 8x8 due to its reasonable pricing and additional VOIP features ticked our requirements

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

If you want a modern VOIP phone system which can mix phones and computers then 8x8 is a great solution

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
8.0
Answering rules
8
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
8.0
Mobile app for iOS
8
Mobile app for Android
8
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Using 8x8 Work

13 - Support, Sales, office staff, CEO
1 - General IT support and admin
  • Ability to have a UK number, even when not in the UK (offshore support)
  • Ability to ring mutliple users on a number
  • Ability to pick up calls from other numbers
  • Ability to review call logs
  • Ability to use a physical phone as well as mobiles and PC's
  • Ring Groups
  • Auto Assistant
  • Receptionist greetings
  • SMS
  • Screening
  • CRM integration
It works and therefore we have no reason to change it

Evaluating 8x8 Work and Competitors

Yes - airlandline - we were using several individual numebrs but these are simply forwarded to a single number and did not contain additional VOIP features
  • Cloud Solutions
  • Scalability
  • Ease of Use
Ability to use a UK number from abroad
the only negative is the way you have to add or remove licences, but its not a deal breaker

8x8 Work Implementation

It was delivered in a timely manner and when issue arrose they were sorted promptly, can highly recommend this as easy to implement
  • Implemented in-house
Change management was minimal - It would have been beneficial to map all users and their requirements before setting up 8x8 as additional features were implemented afterwards which could have been done in the initial implementation
  • Teams integration
  • Knowing the VOIP additional features and who required them

8x8 Work Training

Configuring 8x8 Work

Just right
None
No - there is no facility to customize the interface
No - the product does not support adding custom code
None

8x8 Work Support

Whenever you need to contact support there always quick to respond and resolve any issues, just as support should be
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, did not need it and did not know it existed
Yes - Yes, within a few days
When team integration would not work they got on a group call untill it was sorted

Using 8x8 Work

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Using the mobile apps
  • setting up additional VOIP functions such as call groups
  • setting up phyiscal hardware
  • Adding or removing licences
Yes - Very well

8x8 Work Reliability

The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
Yes, I have never seen any downtime
Never seen an issue

Integrating 8x8 Work

All integration went fine apart from Teams which needed 8x8 support
  • Teams
Could not achieve on our own, 8x8 had to fix it at their end
  • Single Signon
As the support is excellent dont worry about integrations, try them and if required support will get you across the line

Relationship with 8x8 Inc.

They were never pushy, just gave us the fact and we chose them on their price and functionality
They were always reachable and supported when needed
Did not negotiate, happy with price

Upgrading 8x8 Work

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 2 months ago
    Dear Customer thank you for sharing your feedback Were pleased to hear that 8x8 has successfully supported your organizations phone setup with its versatile features like call queues and integration with Teams. We appreciate your input on license management and were continually working to simplify this process. Your insights on cost savings and improved call handling are invaluable. Were committed to enhancing your user experience further.

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