8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Nextiva was a horrible product. Nothing would ever work. You would configure things in the interface and nothing would change in the operation of the system. 8x8 resolved all these issues. 8x8 allows communication between all our users, and fixed all the call routing issues we …
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
We also looked at Ring Central and Cisco. We thought there was greater value using 8x8. I also asked other non-profits what they were using, I evaluated them, and chose 8x8.
8x8 fits the needs of my business much better - it was exactly what I was looking for - a simple phone service with multiple lines and a flexible answering service - and it was significantly cheaper than what I was paying before for a traditional phone line. When I first …
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 …
Mitel from a user standpoint in superior in every single way to 8x8 Work, with the exception of faxing and their mobile app. I cannot speak from an infrastructure side.
I can tell you that there were many 8x8-LIKE solutions that I tried before we decided to strictly go with 8x8 and there is no other service out there that it's comparable to a 8x8 brings to the table
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. …
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
In my previous software we are facing lot of issues . Customer support representative service is also not good. We need some customized features 8x8 team can do this if they feasible. 8x8 has negligible down time as compare to other software which is available in the market. …
I don't have anything to say about this. It was researched but never implemented.
We had previously used another system inherited from another office and I'm unable to provide the name except that it was cumbersome, had to get a professional to come to office to install and was …
Not sure which one we have used in the past, but we are very happy with 8x8. We have become so used to it that we do not see the need of switching. Price is comfortable and it has been effective for our needs. It's easy and comfortable to use.
We used CircleLoop. As mentioned before we switched to 8x8 Work because the other provider did not have possibility of having multiple numbers for one user. And besides 8x8 Work is a more professional tool compared to the other one.
Before using 8x8 Work we evaluated other communication such as zoom and Microsoft Teams, and Rin central. While all of these tools offer video and messaging features, we found 8x8 Work to be more reliable for voice calls and easier for our team to manage. The interface is …
As per my 8x8 work experience, I will give an 8 rating out of 10. Because 8x8 work is doing very nice in the communication field. 8x8 works to provide seamless, high-quality voice connections with our customers. It has a simple, easy-to-use user interface. I can use 8x8 from my phone, desktop, laptop, and desk phone, which is great.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
The system is basically simple at the start. But the agents who provide service from 8x8 are thorough and will work with any team member, step by step, to ensure that the use of the available tools is understood and under control.
The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. 8x8 Work is the best in the market.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
