8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
All VOIP/UCASS systems have their quirks and issues, some are feature incomplete compared to others, some have poor service, some have poor UI, we selected 8x8 Work because it met the criteria for what we needed, but didn't fail in any major category, there are definitely …
The commercial behavior help us a lot to decide for 8x8, it was fast and the price adjust to our budget. Also the capabilities of 8x8 fits with the company needs and make things easier for our agents in the contact center. 3CX could be a good choice but the comercial contact …
Unfortunately, the company we tried before is not listed here. It was TPx (formerly TelePacific) and it was a costly nightmare. Everything from on-boarding to final deployment had problems. They had one very nice customer service person that I worked with and he was …
Nextiva was a horrible product. Nothing would ever work. You would configure things in the interface and nothing would change in the operation of the system. 8x8 resolved all these issues. 8x8 allows communication between all our users, and fixed all the call routing issues we …
Managing it's Admin console part and Configuring is easy after procuring new license or Polycom phone. I myself has done. Best thing is we can claim phone numbers as per the choices. It is user friendly, fast and Quick.
We also looked at Ring Central and Cisco. We thought there was greater value using 8x8. I also asked other non-profits what they were using, I evaluated them, and chose 8x8.
8x8 fits the needs of my business much better - it was exactly what I was looking for - a simple phone service with multiple lines and a flexible answering service - and it was significantly cheaper than what I was paying before for a traditional phone line. When I first …
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 …
Mitel from a user standpoint in superior in every single way to 8x8 Work, with the exception of faxing and their mobile app. I cannot speak from an infrastructure side.
I can tell you that there were many 8x8-LIKE solutions that I tried before we decided to strictly go with 8x8 and there is no other service out there that it's comparable to a 8x8 brings to the table
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. …
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
It's worked great as a general use phone system when it is working, issues seem very particular and odd when working to solve them and it seems like many issues that reoccur are hidden behind settings that only 8x8 Work can control, support is very responsive and knowledgeable, it's genuinely an easy product to work with and simple enough for any admin to work in, when it works it works well
Customer support do not respond properly if you are facing any compliance issue.
If any person in the organisation misbehaves with a customer and the customer raises a complaint to the concerned team, they suspend the organisation's entire
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
As mentioned before, I really like that it lets me talk to multiple people at once. Not many services allow up to 4 calls; usually, it's two at most. Plus, the call records are impeccable. There are no complaints there. As I said, I just wish there were call transcriptions, as the companies that use 8X8, I imagine, receive many calls, and humans can only remember a certain number of details. A transcription would be helpful.
The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. 8x8 Work is the best in the market.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
