8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 …
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. …
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
In my previous software we are facing lot of issues . Customer support representative service is also not good. We need some customized features 8x8 team can do this if they feasible. 8x8 has negligible down time as compare to other software which is available in the market. …
I don't have anything to say about this. It was researched but never implemented.
We had previously used another system inherited from another office and I'm unable to provide the name except that it was cumbersome, had to get a professional to come to office to install and was …
Not sure which one we have used in the past, but we are very happy with 8x8. We have become so used to it that we do not see the need of switching. Price is comfortable and it has been effective for our needs. It's easy and comfortable to use.
We used CircleLoop. As mentioned before we switched to 8x8 Work because the other provider did not have possibility of having multiple numbers for one user. And besides 8x8 Work is a more professional tool compared to the other one.
Before using 8x8 Work we evaluated other communication such as zoom and Microsoft Teams, and Rin central. While all of these tools offer video and messaging features, we found 8x8 Work to be more reliable for voice calls and easier for our team to manage. The interface is …
8x8 staff was much more responsive than Ring Central, however Ring Central did not ask for a minimum period of engagement. As both products are quite similar, in retrospect, I would have chosen RingCentral. The delay at the beginning of each call is also slightly better on …
8x8 Work gives me a dedicated phone line unlike RingCentral that gives every call recipient a main number to return my call. Nor can the recipient text back to let me know s/he will call me back later. The combined use of phone and text with multiple recipients simultaneously …
From when I've been with the company, 8x8 has always been what we've used. My experience outside of here has been with other systems however that was long enough ago that I do not remember the name or their significance was not memorable.
I have used Voip systems before and even bought and installed a PBX phone system and wired all the desks in. This is by far the cheapest option, its easy to use and easy to add new users.
Fuze was good from few perspective, espectiall the click and dial option anywhere on the browser page where a number was situated. 8x8 Work says that has that but does not feel the same. also on adding notes in the CRM Fuze had a better usebilty
Our company chose 8x8 Work because it offers a reliable, all-in-one communication platform with voice, video, and messaging in one place. Unlike other tools like Microsoft Teams, RingCentral, or Zoom, this program has provided a better global fill for supporting both remote …
“8x8 Work is easy to use and combines calls, chats, and video meetings in one app. It was quick to set up and works smoothly on both mobile and desktop. Some other tools have more advanced features, but 8x8 Work offers the right mix of reliability, affordability, and simplicity …
Not really used anything else or researched anything else. When we found out 8x8 had all these other features and capabilities with an affordable price, I researched other companies and we realized we had made the right choice.
Every solution has its positivies and negatives, but the ability to make changes as a company and not have to wait for someone to make them for you is very important to us
8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.
As per my 8x8 work experience, I will give an 8 rating out of 10. Because 8x8 work is doing very nice in the communication field. 8x8 works to provide seamless, high-quality voice connections with our customers. It has a simple, easy-to-use user interface. I can use 8x8 from my phone, desktop, laptop, and desk phone, which is great.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
