8x8 Contact Center vs. Call Center Studio
8x8 Contact Center vs. Call Center Studio
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Call Center Studio | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Call Center Studio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Call Center Studio | |
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Likelihood to Recommend | 7.7 (135 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Call Center Studio | |
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Likelihood to Recommend | 8x8, Inc. | Call Center Studio |
Pros | 8x8, Inc. | Call Center Studio |
Cons | 8x8, Inc. | Call Center Studio |
Likelihood to Renew | 8x8, Inc. | Call Center Studio No answers on this topic |
Usability | 8x8, Inc. | Call Center Studio No answers on this topic |
Reliability and Availability | 8x8, Inc. | Call Center Studio No answers on this topic |
Performance | 8x8, Inc. | Call Center Studio No answers on this topic |
Support Rating | 8x8, Inc. | Call Center Studio No answers on this topic |
In-Person Training | 8x8, Inc. | Call Center Studio No answers on this topic |
Online Training | 8x8, Inc. | Call Center Studio No answers on this topic |
Implementation Rating | 8x8, Inc. | Call Center Studio No answers on this topic |
Alternatives Considered | 8x8, Inc. | Call Center Studio |
Contract Terms and Pricing Model | 8x8, Inc. | Call Center Studio No answers on this topic |
Scalability | 8x8, Inc. | Call Center Studio No answers on this topic |
Return on Investment | 8x8, Inc. | Call Center Studio |
ScreenShots | Call Center Studio Screenshots |