What users are saying about
17 Ratings
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Score 7.5 out of 101
2 Ratings
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Score 7 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

NICE Uptivity

Uptivity is well suited if you are just wanting to record calls and monitor them. It's very basic but does the job well for what we use it for. It would be less appropriate if we are looking for additional insights.
Heather Vega profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
NICE Uptivity
Agent dashboard
8x8 Contact Center
7.5
NICE Uptivity
Validate callers
8x8 Contact Center
7.6
NICE Uptivity
Outbound response
8x8 Contact Center
7.7
NICE Uptivity
Call forwarding
8x8 Contact Center
7.6
NICE Uptivity
Click-to-call (CTC)
8x8 Contact Center
7.7
NICE Uptivity
Warm transfer
8x8 Contact Center
7.6
NICE Uptivity
Predictive dialing
8x8 Contact Center
7.0
NICE Uptivity
Interactive voice response
8x8 Contact Center
7.1
NICE Uptivity
REST APIs
8x8 Contact Center
8.2
NICE Uptivity
Call scripts
8x8 Contact Center
7.2
NICE Uptivity
Call tracking
8x8 Contact Center
8.5
NICE Uptivity
Multichannel integration
8x8 Contact Center
9.1
NICE Uptivity
CRM software integration
8x8 Contact Center
8.5
NICE Uptivity

Workforce Optimization (WFO)

8x8 Contact Center
7.9
NICE Uptivity
Inbound call routing
8x8 Contact Center
8.5
NICE Uptivity
Omnichannel inbound routing
8x8 Contact Center
7.7
NICE Uptivity
Recording
8x8 Contact Center
8.2
NICE Uptivity
Quality management
8x8 Contact Center
8.5
NICE Uptivity
Call analytics
8x8 Contact Center
7.8
NICE Uptivity
Historical reporting
8x8 Contact Center
7.8
NICE Uptivity
Live reporting
8x8 Contact Center
9.0
NICE Uptivity
Customer surveys
8x8 Contact Center
5.5
NICE Uptivity

Pros

8x8 Contact Center

  • Scalability of Services
  • Reliability
  • Technical Support
No photo available

NICE Uptivity

  • Uptivity's platform is easy to use and doesn't take a lot of training to use either as a user or as an admin.
  • Uptivity's platform is easy to troubleshoot and rarely has any issues in capturing all calls.
Heather Vega profile photo

Cons

8x8 Contact Center

  • Flexibility within reporting to allow for some out of the box opportunities in terms of reporting KPI's for upper management as well as granular KPI's for associates.
Michael Furman profile photo

NICE Uptivity

  • Uptivity's platform does not provide a way to calibrate and report on that calibration.
  • Uptivity's platform reporting is fairly limited and clunky to use.
  • Uptivity's technical support has some improvement to make. Over the six years that I have worked with the system I rarely have had resolution within the SLA's set forth in our contract. Not once has someone been able to connect through VPN to troubleshoot without having us having to assist them even after countless meetings that supposedly resolved their issues in doing so.
Heather Vega profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

NICE Uptivity

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

NICE Uptivity

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

We vetted out a variety of companies when we began searching for a new vendor, many of them have the technology that would have fit our needs, but the relationship piece became the focal point for us as a company. We spent a lot of time with the players within 8X8 and developed a relationship that will allow us to feel comfortable that they will be there for us in our times of need. Whether it be a bump in the night or a change that needs some serious attention from their team, we feel that they are partnering in our success.
Michael Furman profile photo

NICE Uptivity

Uptivity by far works better than NICE. I have many issue when trying to pull up calls, locate calls, and evaluate calls within the NICE platform however with the simple logic of Uptivity I never have issues.Comparing Uptivity to Tantacom I would say that they are basically the same in ease of use.
Heather Vega profile photo

Return on Investment

8x8 Contact Center

  • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
  • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
Michael Furman profile photo

NICE Uptivity

  • There have not really been any.
Heather Vega profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Uptivity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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